IT Support Specialist

Ringside Talent; Columbus (OH); On-site; USD 50,000 - 60,000; Full time

Job summary

An established industry player is looking for an IT Support Specialist to enhance their IT team. This role offers a fantastic opportunity to provide technical support across various platforms, troubleshoot issues, and assist with IT projects. If you are passionate about technology and enjoy solving problems, this position is perfect for you. Join a dynamic team that values exceptional service and innovation in the realm of IT support. Your expertise will play a crucial role in ensuring seamless operations and user satisfaction within the organization.

Qualifications

• Strong knowledge of Windows and Mac operating systems.
• Experience with O365 and basic network troubleshooting.

Responsibilities

• Provide technical support for hardware, software, and network-related issues.
• Respond to and resolve service desk tickets in a timely manner.

Skills

Technical Support

Troubleshooting

Communication Skills

Problem-Solving Skills

Education

2+ years of IT support experience

Tools

O365

Windows OS

Mac OS

Job description

We are seeking an IT Support Specialist to join our client's IT team and provide exceptional technical support across the organization. If you're passionate about technology, troubleshooting, and delivering top-notch service, this is a great opportunity for you!

Base pay range

$50,000.00/yr - $60,000.00/yr

Additional compensation types

Annual Bonus

What You’ll Do:

1. Provide technical support for hardware, software, and network-related issues
2. Respond to and resolve service desk tickets in a timely manner
3. Troubleshoot, diagnose, and resolve end-user issues for desktops, laptops, and mobile devices
4. Provide support for O365 applications and other common software
5. Assist with IT projects, including system migrations, installations, and configuration

What We’re Looking For:

1. 2+ years of IT support experience
2. Strong knowledge of Windows and Mac operating systems
3. Experience with O365 and basic network troubleshooting
4. Excellent communication and problem-solving skills
5. Ability to work independently and as part of a team

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Retail, Software Development, and Retail Apparel and Fashion