Managed Services Engineer — Growth, Proactive IT Support

Heartland Business Systems, LLC.; Sedalia, Northern (MO, KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Heartland Business Systems seeks an entry-level Managed Services Engineering Associate to join our team in delivering IT support to multiple customers. You will learn a variety of technologies and work under a Team Lead while performing proactive maintenance tasks and backend support.

You will collaborate with field engineers, assist with remote applications and hardware support, and participate in mentoring fellow interns and staff.

Qualifications

• Pursuing a two-year degree in a technology-related field or equivalent experience.
• Maintain an outcome-focused mindset.
• Have strong prioritization skills.
• Always be a team player.
• Carry a professional attitude and respectful demeanor.

Responsibilities

• Work as a member of the HBS managed services team that provides critical IT Support for multiple HBS customers.
• Obtain knowledge on a variety of technologies and platforms used by customers as directed by your Team Lead.
• Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
• Assist in Remote application and hardware support for switches, routers, firewalls, servers, and storage.
• Monitor and analyze customer networks, systems, backups, and security appliances.
• Work with customer’s primary field engineer to perform work on an as needed basis.
• Cross-Education/Mentoring of other Heartland Interns, Managed Services Engineers, and related personnel.

Skills

Team player

Prioritization

Outcome-focused mindset

Professional attitude

Respectful demeanor

Education

Two-year technology degree or equivalent experience

Job description

Heartland Business Systems seeks an entry-level Managed Services Engineering Associate to join our team in delivering IT support to multiple customers. You will learn a variety of technologies and work under a Team Lead while performing proactive maintenance tasks and backend support.

You will collaborate with field engineers, assist with remote applications and hardware support, and participate in mentoring fellow interns and staff.