Specialist, Computer Support (Weekend)

Davis Polk & Wardwell LLP; New York (NY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Davis Polk & Wardwell LLP is seeking a Specialist, Computer Support for weekend coverage in New York with a hybrid work setup. The role requires strong technical skills and customer service to support Windows, O365, and imaging tools.

Expect 2-3 years of professional experience in a large firm and readiness to work Fridays through Sundays. Base salary ranges from $70,000 to $95,000 with comprehensive benefits.

Qualifications

• Bachelor’s degree preferred and 2-3 years of large-firm support experience.
• Strong customer service and communication skills required.
• Ability to cover extended hours as needed, including holidays.

Responsibilities

• Respond to user inquiries via telephone, email, or walk-in for 1st/2nd level support.
• Assist with software/hardware rollouts and upgrades; provide testing and training.
• Maintain documentation and provide weekly activity reports to management.
• Collaborate with lawyers and staff to resolve issues promptly and professionally.

Skills

Microsoft Office 365

Outlook

Windows 11

ServiceNow

Intune

Citrix

iManage DeskSite

Zoom

iOS devices

Strong communication

Printer support

Dell desktops

Lenovo laptops

Education

Bachelor’s degree preferred

Tools

Dell desktops

Lenovo laptops

Printer drivers

Job description

Specialist, Computer Support (Weekend)### Specialist, Computer Support (Weekend)Apply: Hybrid: New York: Full time: Posted 2 Days Ago: JR10395Davis Polk & Wardwell LLP (including its associated entities) is an elite global law firm with world-class practices across the board. Clients know they can rely on Davis Polk for their most challenging legal and business matters. From offices in the world's key financial centers and political capitals, our more than 1,000 lawyers collaborate seamlessly to deliver exceptional service, sophisticated advice and creative, practical solutions. Visit davispolk.com.**Position Summary**The Specialist, Computer Support provides technology support to all users in the firm. **Work Schedule**Fridays - 8:30am to 9:00pmSaturdays - 9:00am to 5:00pmSundays - 9:00am to 5:00pm **Essential Duties and Responsibilities**Typical responsibilities include, but are not limited to, the following:* Respond to, research, and resolve user inquiries for first- and second-level support received via telephone, e-mail, or walk-in, in a timely and efficient manner.* Maintain effective communication and follow-up with assigned floors* Interface and maintain effective communication with other Support, Training, and Information Systems staff.* Escalate problems to appropriate individual(s) based on established guidelines and procedures.* Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to users.* Attend Computer Support Weekly Education Sessions and provide presentations as needed for specific topics.* Attend ongoing training programs to keep technical skills sharp.* Take ownership and follow up on tickets escalated to other groups to ensure resolution and user satisfaction.* Recommend improved Support methods aimed at increasing Support's efficiency and productivity.* Participate in software and hardware rollouts/upgrades including planning, testing, scheduling, pilot testing, solicitation of user feedback and compilation of same, training, support, monitoring, etc.* Demonstrate willingness to cover extended hours and overtime on holidays, or after regular business hours when coverage is needed.* Write instructional documentation associated with the firm’s technology* Provide weekly activity report to Manager, Computer Support. **Qualifications/Position Requirements*** Strong technical skills in Microsoft Office 0365 and Outlook O365, Windows 11, ServiceNow, MS Edge, Adobe Acrobat, Intune, iOS devices, ChangePro, DocXTools, Citrix. Duo Mobile, iManage DeskSite Work 10, Zoom, Lenovo laptops, Dell desktops and laptops, and printers.* Remote office location support experience a plus.* Receptive and willing to cover extended hours and overtime on holidays, or after regular business hours when coverage is needed.* Strong analytic skills, outstanding customer service skills and be detail-oriented.* A disciplined self -starter who is resourceful, reliable and trustworthy is needed.* Ability to manage a varied workload and meet deadlines.* Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude.* Excellent written and verbal communication skills. **Education and/or Experience*** Bachelor’s degree preferred.* 2-3 years of support experience in a large law firm or professional services environment. **Compensation**The expected base salary for this position ranges from$70,000 - $95,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. We also consider market and organizational factors. Davis Polk offers a competitive salary and comprehensive benefits package.