Weekend Computer Support Specialist (Hybrid NYC)

Davis Polk & Wardwell LLP; New York (NY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Davis Polk & Wardwell LLP is seeking a Specialist, Computer Support for weekend coverage in New York with a hybrid work setup. The role requires strong technical skills and customer service to support Windows, O365, and imaging tools.

Expect 2-3 years of professional experience in a large firm and readiness to work Fridays through Sundays. Base salary ranges from $70,000 to $95,000 with comprehensive benefits.

Qualifications

• Bachelor’s degree preferred and 2-3 years of large-firm support experience.
• Strong customer service and communication skills required.
• Ability to cover extended hours as needed, including holidays.

Responsibilities

• Respond to user inquiries via telephone, email, or walk-in for 1st/2nd level support.
• Assist with software/hardware rollouts and upgrades; provide testing and training.
• Maintain documentation and provide weekly activity reports to management.
• Collaborate with lawyers and staff to resolve issues promptly and professionally.

Skills

Microsoft Office 365

Outlook

Windows 11

ServiceNow

Intune

Citrix

iManage DeskSite

Zoom

iOS devices

Strong communication

Printer support

Dell desktops

Lenovo laptops

Education

Bachelor’s degree preferred

Tools

Dell desktops

Lenovo laptops

Printer drivers

Job description

Davis Polk & Wardwell LLP is seeking a Specialist, Computer Support for weekend coverage in New York with a hybrid work setup. The role requires strong technical skills and customer service to support Windows, O365, and imaging tools.

Expect 2-3 years of professional experience in a large firm and readiness to work Fridays through Sundays. Base salary ranges from $70,000 to $95,000 with comprehensive benefits.