IT Support Specialist III — Fast-Paced Helpdesk & Remote Support

Insight Global; Sacramento (CA); Hybrid; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

FSA

DCFSA

401k matching

Paid time off

Job summary

Insight Global Client is seeking an IT Support Specialist 3 to serve as the first point of contact for end-user technical issues across the corporate office and remote locations. You will deliver prompt, courteous, and effective technical support while maintaining a high standard of customer service.

You thrive in a fast-paced environment supporting a mid-to-large user base with strong troubleshooting skills and exemplary interpersonal abilities.

Qualifications

• 3-5 years of service desk experience.
• Experience with Windows 11, Microsoft 365, and business applications.
• Excellent customer service with ticketing and ITIL.
• Aligned support workflows required.

Skills

Service desk experience

Windows 11

Microsoft 365

ITIL

Customer service

Ticketing system

Tools

Ticketing system

Job description

Insight Global Client is seeking an IT Support Specialist 3 to serve as the first point of contact for end-user technical issues across the corporate office and remote locations. You will deliver prompt, courteous, and effective technical support while maintaining a high standard of customer service.

You thrive in a fast-paced environment supporting a mid-to-large user base with strong troubleshooting skills and exemplary interpersonal abilities.