IT Support Specialist 3

Insight Global; Sacramento (CA); Hybrid; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

FSA

DCFSA

401k matching

Paid time off

Job summary

Insight Global Client is seeking an IT Support Specialist 3 to serve as the first point of contact for end-user technical issues across the corporate office and remote locations. You will deliver prompt, courteous, and effective technical support while maintaining a high standard of customer service.

You thrive in a fast-paced environment supporting a mid-to-large user base with strong troubleshooting skills and exemplary interpersonal abilities.

Qualifications

• 3-5 years of service desk experience.
• Experience with Windows 11, Microsoft 365, and business applications.
• Excellent customer service with ticketing and ITIL.
• Aligned support workflows required.

Skills

Service desk experience

Windows 11

Microsoft 365

ITIL

Customer service

Ticketing system

Tools

Ticketing system

Job description

• 3-5 years of service desk experience
• experience with windows 11, Microsoft 365, and business applications
• excellent customer service experience -familiar with ticketing system & ITIL
• aligned support workflows required

Job Description

Insight Global Client is seeking a IT Support Specialist 3 serves as the first point of contact for end-user technical issues across the corporate office and remote locations. This role is responsible for delivering prompt, courteous, and effective technical support while maintaining a high standard of customer service. The ideal candidate combines strong technical troubleshooting skills with exemplary interpersonal abilities and thrives in a fast-paced environment supporting a mid-to-large user base

Compensation:

$25/hr to $29/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.