Desktop Support Specialist - Growth Path

Insight Global; Honolulu (HI); On-site; USD 52,000 - 68,000; Full time

Job summary

Insight Global is seeking a Desktop Support Technician to deliver tier 2 end-user support across a large health solutions organization. You will handle imaging, hardware/software upgrades, and user builds in Active Directory, supporting both onsite and remote end users.

The role targets junior to mid-level candidates with strong communication, problem solving, and organizational skills, and emphasizes customer service and teamwork in a fast-paced corporate environment.

Qualifications

• 1+ year of experience in IT End User Support environment.
• Experience with building PCs, installing Windows, and imaging.
• Experience with user builds (data backups, imaging, configurations, application deployments), etc.

Responsibilities

• Provide tier 2 support for laptops and desktops onsite and via remote end users using Dameware.
• Imaging, hardware/software upgrades, and user builds in Active Directory.
• Perform data transfers and machine configurations.
• Assist with break/fix and troubleshooting for desktops, printers, and VPN/connectivity.
• Collaborate with teammates to maintain customer service excellence.

Skills

End User Support

PC Build & Imaging

Active Directory

Data Backups

User Builds

Windows 10

MS Office 2013+

MAC Experience

Hardware Shipping Receiving

Ticketing Systems ServiceNow

Dameware Remote Support

VPN Connectivity

Tools

Dameware

ServiceNow

Active Directory

Job description

Insight Global is seeking a Desktop Support Technician to deliver tier 2 end-user support across a large health solutions organization. You will handle imaging, hardware/software upgrades, and user builds in Active Directory, supporting both onsite and remote end users.

The role targets junior to mid-level candidates with strong communication, problem solving, and organizational skills, and emphasizes customer service and teamwork in a fast-paced corporate environment.