Client-Focused IT Support Specialist II

ISG Technology LLC; Oklahoma City (OK); On-site; USD 45,000 - 65,000; Full time

Job summary

ISG Technology LLC is seeking an IT Support Specialist II to be the first line of troubleshooting for client environments. You will notify clients of issues, analyze problems, and guide resolutions with a focus on delivering an exceptional customer experience.

You will collaborate with internal teams, document findings, and manage tickets with adherence to SLAs. A proactive, professional communicator with a service mindset thrives in this role within a busy, tech-driven setting.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Troubleshoot issues and analyze root causes across client environments.
• Document troubleshooting steps and triage to enable team knowledge sharing.
• Manage and prioritize tickets by priority and SLA.
• Complete ConnectWise data entry accurately and timely.
• Maintain ISG utilization standards while delivering exceptional customer service.

Skills

Organizational skills

Customer service

Team collaboration

Communication

Education

High School Diploma or GED

Tools

ConnectWise

Cisco

Microsoft

Fortinet

Veeam

VMware

Citrix

RMM

HP

Job description

ISG Technology LLC is seeking an IT Support Specialist II to be the first line of troubleshooting for client environments. You will notify clients of issues, analyze problems, and guide resolutions with a focus on delivering an exceptional customer experience.

You will collaborate with internal teams, document findings, and manage tickets with adherence to SLAs. A proactive, professional communicator with a service mindset thrives in this role within a busy, tech-driven setting.