IT Support Specialist II – Tier 1/2 Helpdesk

State of Nevada; Carson City (NV); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Vacation Leave

Sick Leave

Public Holidays

PERS Retirement

Deferred Compensation

No Nevada state income tax

Public Service Loan Forgiveness

Job summary

State of Nevada's Department of Conservation and Natural Resources (DCNR) is recruiting for an IT Professional II in Carson City to provide tier one and two helpdesk support, including video conferencing, hardware repair, and desk-side assistance. You will manage tickets via the agency system and support users by phone and email under supervision.

The ideal candidate has a Bachelor's degree in computer science or MIS and 2+ years of IT experience, or equivalent combined education and experience.

Qualifications

• Bachelor's degree in computer science, MIS or closely related field with two years of IT experience or equivalent.
• Experience in computer operations, systems/network/database administration or information security.
• Two years as IT Professional I in Nevada State service or four years as IT Technician IV+ in Nevada State service.

Responsibilities

• Provide tier one and two IT support to end-users via phone, email, and ticketing system.
• Address video conferencing, hardware repair, and general user requests.
• Maintain documentation of architecture, operations, and work records.
• Stay current with IT trends, security practices, and relevant laws and policies.
• Assist with resource allocations, procurement requests, and grant proposal requirements.
• Lead or supervise lower-level IT staff as needed.

Skills

End-user support

Video conferencing

Hardware repair

Desk-side support

Ticketing system

Education

Bachelor's degree in computer science / MIS

Equivalent combination of education and experience

Tools

Windows Server

Active Directory

Network troubleshooting

Job description

State of Nevada's Department of Conservation and Natural Resources (DCNR) is recruiting for an IT Professional II in Carson City to provide tier one and two helpdesk support, including video conferencing, hardware repair, and desk-side assistance. You will manage tickets via the agency system and support users by phone and email under supervision.

The ideal candidate has a Bachelor's degree in computer science or MIS and 2+ years of IT experience, or equivalent combined education and experience.