IT PROFESSIONAL 2 - COMPUTER OPERATIONS
State of Nevada
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Benefits offered by this job
Job summary
State of Nevada's Department of Conservation and Natural Resources (DCNR) is recruiting for an IT Professional II in Carson City to provide tier one and two helpdesk support, including video conferencing, hardware repair, and desk-side assistance. You will manage tickets via the agency system and support users by phone and email under supervision.
The ideal candidate has a Bachelor's degree in computer science or MIS and 2+ years of IT experience, or equivalent combined education and experience.
Qualifications
- Bachelor's degree in computer science, MIS or closely related field with two years of IT experience or equivalent.
- Experience in computer operations, systems/network/database administration or information security.
- Two years as IT Professional I in Nevada State service or four years as IT Technician IV+ in Nevada State service.
Responsibilities
- Provide tier one and two IT support to end-users via phone, email, and ticketing system.
- Address video conferencing, hardware repair, and general user requests.
- Maintain documentation of architecture, operations, and work records.
- Stay current with IT trends, security practices, and relevant laws and policies.
- Assist with resource allocations, procurement requests, and grant proposal requirements.
- Lead or supervise lower-level IT staff as needed.
Skills
Education
Tools
Job description
- No Nevada state income tax.
The Department of Conservation and Natural Resources (NDCNR), protects, manages, and enhances the State's resources to provide the highest quality of life for Nevada's citizens and visitors. The NDCNR with over 900 employees consists of the Director's Office and the following divisions and programs: Environmental Protection, Forestry, State Lands, State Parks, Water Resources, Outdoor Recreation, Natural Heritage, State Historic Preservation Office, Off-Highway Vehicles, Sagebrush Ecosystem, and the Conservation Districts Program. The Department also provides support staff to the Nevada Tahoe Regional Planning Agency and has responsibility for numerous Boards, Commissions, and Councils. The Department has locations and/or provides program services in every community of the State. The Department of Conservation and Natural Resources (DCNR) is recruiting for a vacancy located in the Bureau of Information Technology Services unit in Carson City, with no remote work option. Under direct supervision and direction of the IT Professional 3, this position will provide tier one and two support to the agency helpdesk and its clients by addressing video conferencing, hardware repair, general users request and inventory requests through the agency ticketing system, phone, and email support, as well as desk side. The incumbent will aid and provide direction to staff regarding offered services and their application, conducting research, and advising on the best use of electronic media, read and understand user manuals pertaining to the equipment plus maintain all related software licenses.
Bachelor's degree from an accredited college or university in computer science, management information systems, or closely related field and two years of professional IT experience relevant to the duties of the position which may include computer operations, systems administration, network administration, database administration, applications analysis and development, and/or information security; OR two years of experience as an IT Professional I in Nevada State service; OR four years of relevant technical experience as an IT Technician IV or above in Nevada State service; OR an equivalent combination of education and experience as described above.
- Conduct detailed alternative analyses and determine end-user requirements through consultation with end-users, technicians, vendors, management, and others.
- Maintain documentation related to the assigned IT specialization’s architecture, operations, and other records of work activities as required.
- Maintain current knowledge of technological trends and advancements in the IT field as well as security management practices, laws, policies, and ethics.
- Participate in recommending and justifying resource allocations and expenditure decisions, tracking, and recording expenditures, preparing purchase requests, and writing technical requirements for grant proposals.
- Perform related duties as assigned.
- Under general supervision, incumbents perform journey level duties and may serve as a lead worker to lower-level IT staff as assigned. This is a supervisory level for the Computer Operations function.
- Working knowledge of: basic elements of programming in order to generate all required reports and special projects as required of the data processing section; computer operating system including all functions, schedules, workflows, and processes: date communication networks; principles of operation, capabilities and limitations of a computer system and related environmental equipment in order to efficiently and effectively produce the final work product; supervisory principles and techniques.
- General knowledge of: diagnostic procedures as needed in verifying systems; principles of operation, capabilities and limitations of a computer system and related environmental equipment to produce the final work product efficiently and effectively; the principles of operation, capabilities and limitations of a multi-programming computer system and related equipment.
- Ability to: plan, organize and direct a shift or multi-shift operation of a computer system to facilitate the workflow.
The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.
- Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees’ Benefits Program (PEBP).
- Vacation: Accrual of three weeks of annual leave each year.
- Sick Leave: Accrual of three weeks of sick leave each year.
- Holidays: 12 paid holidays per year.
- Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication.
- Deferred Compensation: The State offers a voluntary Deferred Compensation Program.
- No Nevada state income tax.
- Public Service Loan Forgiveness: Eligible due to public sector employment.
- Longevity Payments Eligibility: Employees who have received a performance rating of “standard” or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.
Additional benefits may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU).
For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF).
- State Holidays The holiday schedule for State employees is established by the Legislature.
January 1.............................................. New Year's Day
Third Monday in January.................. Martin Luther King, Jr.'s Birthday
Third Monday in February................ Washington’s Birthday
Last Monday in May........................... Memorial Day
June 19................................................ Juneteenth Day
July 4.................................................... Independence Day
First Monday in September.............. Labor Day
Last Friday in October....................... Nevada Day
November 11........................................ Veterans' Day
Fourth Thursday in November........ Thanksgiving Day
Friday following the Fourth Thursday in November...................... Family Day
December 25........................................ Christmas Day
When January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255
01
- Bachelor’s degree from an accredited college or university in computer science, management information systems, or closely related field and two years of professional IT experience relevant to the duties of the position which may include computer operations, systems administration, network administration, database administration, applications analysis and development, and/or information security.
- Two years of experience as an IT Professional 1 in Nevada State service
- Four years of relevant technical experience as an IT Technician 4 or above in Nevada State service.
- An equivalent combination of education and experience as described above.
- None of the above.
02
A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. Can you meet this requirement?
- Yes
- No
03
This position requires up to 25% of travel. Can you meet this requirement?
- Yes
- No
04
A valid driver's license is required at the time of appointment and as a condition of continuing employment. Can you meet this requirement?
- Yes
- No
05
Describe your experience with upgrading, configuring, troubleshooting, repairing, and/or replacing computer hardware or software and where it was gained.
06
Describe your experience administering and troubleshooting Windows Server environments, including server roles, services, Active Directory, and virtualization technologies.
07
Describe your experience as a tier 2 or specialized helpdesk professional in an IT environment and where it was gained.
- Required Question
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