IT Manager I: Field Services & Help Desk Lead

State of Nevada; Nevada; Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

The State of Nevada's Aging and Disability Services Division (ADSD) is seeking an IT Manager I to lead the Field Services and Help Desk teams across Carson City, Las Vegas, or Reno. You will set priorities, approve work plans, ensure IT standards, and align operations with agency goals.

You will develop procedures, manage staff, oversee budgets, security, disaster recovery, and vendor contracts, and collaborate with agency leadership on IT projects and upgrades.

Qualifications

• Bachelor's degree in computer science, management information systems, or related field with five years of progressively responsible IT experience including project management, quality assurance, and operations, systems or network administration.
• Two years of supervisory or project management experience required; or equivalent combination of education and experience.

Responsabilités

• Lead Field Services and Help Desk units and manage IT staff across multiple locations.
• Set priorities, approve work plans, and ensure resources meet service expectations.
• Develop operational procedures and ensure compliance with security policies and IT guidelines.
• Collaborate with agency leadership on IT projects, system upgrades, and initiatives with organizational impact.
• Oversee budgeting, vendor contracts, procurement, disaster recovery planning, and risk management.
• Provide project management to ensure on-time delivery within budget and scope.

Connaissances

Leadership

Project management

Communication

Staff supervision

Strategic direction

Formation

Bachelor's degree in CS/IS or related field

Five years of IT experience

Description du poste

The State of Nevada's Aging and Disability Services Division (ADSD) is seeking an IT Manager I to lead the Field Services and Help Desk teams across Carson City, Las Vegas, or Reno. You will set priorities, approve work plans, ensure IT standards, and align operations with agency goals.

You will develop procedures, manage staff, oversee budgets, security, disaster recovery, and vendor contracts, and collaborate with agency leadership on IT projects and upgrades.