IT Support Specialist II: Remote & On-Site Tech

Niterra North America, Inc.; Wixom (MI); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Disability coverage

401(k) match up to 6%

Generous PTO & holidays

Parental leave

Job summary

Niterra North America, Inc. is seeking an IT Support Specialist II to install, configure, deploy, and support software, hardware, and peripherals across the organization.

The role includes resolving helpdesk tickets, AD account management, and remote support for traveling and executive users in a fast-paced setting. The ideal candidate will have strong troubleshooting skills, superb customer service, and the ability to prioritize tasks while communicating effectively.

Qualifications

• 2+ years of experience with installation, configuration, deployment, and support of software and hardware.
• Strong documentation skills for technical issues.
• Excellent communication and customer service abilities.
• Ability to support associates with helpdesk issues at all levels of the organization.

Responsibilities

• Install, configure, deploy, and support software, hardware, and peripherals.
• Perform advanced networking (wired and wireless) and application troubleshooting.
• Create Active Directory accounts and manage AD security policies.
• Provide end-user support and training for PCs and mobile devices.
• Deliver remote technical support for traveling users.

Skills

Helpdesk support

Customer service

Documentation

Communication

Team player

Adaptability

Security policies

Education

HS Diploma

Post-secondary Ed

Job description

Niterra North America, Inc. is seeking an IT Support Specialist II to install, configure, deploy, and support software, hardware, and peripherals across the organization.

The role includes resolving helpdesk tickets, AD account management, and remote support for traveling and executive users in a fast-paced setting. The ideal candidate will have strong troubleshooting skills, superb customer service, and the ability to prioritize tasks while communicating effectively.