Impactful IT Support Specialist II — Remote & On-Site

Lever, Inc.; San Diego (CA); On-site; USD 97,424,000 - 107,453,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with Employer Match

Paid Time Off

Job summary

BioAgilytix is seeking an IT Support Specialist II to provide remote and deskside support for employees across sites. You will handle end-user requests, create and manage user accounts, configure workstations, and assist with AV setups for meetings and conferences.

The role requires strong customer service, expertise in Windows environments, Office 365, and telecommunications/AV systems. Some travel and a fast-paced, regulated environment are expected.

Qualifications

• Bachelor's degree in an IT-related field or equivalent work experience.
• Not less than seven (7) years’ experience in an end-user-facing computer support role, preferably in a regulated industry.
• Advanced knowledge of the Windows desktop operating system environment and PC applications (Word, Excel, Outlook).
• Advanced knowledge of telecommunication support and audio-visual system support.

Responsibilities

• Prioritize and respond to end user service requests; track activities in IT ticketing system.
• Follow SOPs for account management, workstation configuration, change control, and incident handling.
• Maintain records of technical assets and procure supplies as needed.
• Create and maintain standard OS images.
• Provide AV support including conference room setup and Teams/Zoom configuration.

Skills

Customer service

Effective communication

Incident management

multitasking

Detail orientation

Education

Bachelor's degree in IT

Tools

Active Directory

Office365

VPN

VoIP systems

Job description

BioAgilytix is seeking an IT Support Specialist II to provide remote and deskside support for employees across sites. You will handle end-user requests, create and manage user accounts, configure workstations, and assist with AV setups for meetings and conferences.

The role requires strong customer service, expertise in Windows environments, Office 365, and telecommunications/AV systems. Some travel and a fast-paced, regulated environment are expected.