IT Support Analyst (Tier 1–2) — Field Travel

Lone Star Circle of Care; Georgetown (TX); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Life insurance

Short-Term and Long-Term Disability

Job summary

Lone Star Circle of Care is seeking a skilled Support Analyst to handle Tier 1 and 2 technical support for end-user technology. The role includes maintaining desktop systems, software, and hardware and requires travel to LSCC facilities as needed.

You will work with staff at all levels and coordinate with vendors to ensure excellent customer service. The ideal candidate will have an Associate’s degree in Computer Science or 3+ years of relevant IT experience, proficiency with Windows OS and

Qualifications

• Associate’s degree in Computer Science or 3 years of related IT experience.
• Proficiency with Windows operating systems and Microsoft Office 365 applications.
• EMR system experience preferred.
• Bilingual English/Spanish language skills preferred.

Responsibilities

• Provide Tier 1 and 2 technical support via Service Desk (phone, email, chat, in-person).
• Collaborate with vendors and employees to resolve issues.
• Build, configure, and maintain systems for all employees using latest technologies.
• Manage PC inventory and track hardware/software assets.

Skills

Windows OS proficiency

Microsoft 365 proficiency

EMR system

Bilingual EN/ES

Education

Associate’s degree in Computer Science

Job description

Lone Star Circle of Care is seeking a skilled Support Analyst to handle Tier 1 and 2 technical support for end-user technology. The role includes maintaining desktop systems, software, and hardware and requires travel to LSCC facilities as needed.

You will work with staff at all levels and coordinate with vendors to ensure excellent customer service. The ideal candidate will have an Associate’s degree in Computer Science or 3+ years of relevant IT experience, proficiency with Windows OS and