IT Support Specialist II — Escalation & End-User Tech Help

Apollo Mechanical Contractors; Tigard (OR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401K with Company Match

STD, LTD, Voluntary Life benefits

Paid Time off

Job summary

Apollo Mechanical Contractors in Tigard, OR is seeking an IT Support Specialist II to provide second-level support for end users and to manage hardware, software, and network-related tasks. This full-time role emphasizes technical excellence and customer-focused service.

The position requires strong communication and problem-solving abilities, with proficiency in Windows, Microsoft 365, and ITSM ticketing tools. Hybrid IT initiatives and end-user training are part of the role.

Qualifications

• 2+ years in help desk or IT support.
• Proficiency in Windows and Microsoft 365.
• Familiarity with ITSM ticketing systems.

Responsibilities

• Serve as escalation point for complex issues.
• Install, configure, and maintain workstations and devices.
• Diagnose and resolve hardware and software issues.
• Perform system updates and security patches.
• Troubleshoot basic network connectivity issues.
• Document resolutions in the knowledge base.
• Collaborate with vendors for hardware and software issues.
• Provide training to end users.

Skills

Help desk experience

Customer service orientation

Communication skills

Problem solving

Multitasking

Education

Associate's or Bachelor's degree in IT or related field

Tools

Microsoft 365

Windows OS

ITSM / ticketing systems

DNS / DHCP / VPN

Remote support tools

Networking basics

Job description

Apollo Mechanical Contractors in Tigard, OR is seeking an IT Support Specialist II to provide second-level support for end users and to manage hardware, software, and network-related tasks. This full-time role emphasizes technical excellence and customer-focused service.

The position requires strong communication and problem-solving abilities, with proficiency in Windows, Microsoft 365, and ITSM ticketing tools. Hybrid IT initiatives and end-user training are part of the role.