IT Support Specialist II

Apollo, Inc.; Tigard (OR); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with Company Match

STD, LTD, Voluntary Life benefits

Paid Time off

Job summary

Apollo Mechanical Contractors in Tigard, OR is seeking an IT Support Specialist II to provide second-level end-user support across the organization. The role involves installing, configuring, maintaining, and troubleshooting hardware, software, and network-related systems to keep operations reliable.

You will work on-site in a fast-paced environment, handling incident escalation, device provisioning, and basic network issues, while applying ITSM processes and delivering clear user-focused

Qualifications

• 2+ years in a help desk or IT support role.
• Proficiency with Windows OS and Microsoft 365.
• Working knowledge of networking (DNS/DHCP/VPN/firewalls).
• Experience with ITSM/ticketing systems.
• Strong communication and customer service skills.

Responsibilities

• Serve as the primary escalation point for complex issues and ensure timely resolution.
• Install, configure, and maintain workstations, laptops, and mobile devices.
• Diagnose hardware/software issues and escalate to senior IT staff or vendors when needed.
• Apply system updates, security patches, and hardware upgrades per IT standards.
• Document support activities and resolutions in the knowledge base to improve consistency.

Skills

IT support

Windows

Microsoft 365

Networking basics

ITSM

Remote support

Education

Associate or Bachelor's degree in IT

Tools

ITSM software

Remote support tools

Job description

IT Support Specialist II

Tigard, OR | Full-Time

Position Summary

The IT Support Specialist II role provides technical assistance and second-level support to end users across the organization. This position is responsible for installing, configuring, maintaining, and troubleshooting hardware, software, and network-related systems to ensure reliable and efficient operations. The role requires strong technical expertise, professional communication skills, and a commitment to delivering high-quality customer service.

Key Responsibilities

• Serve as the primary point of escalation for complex technical issues, ensuring timely resolution and minimal disruption to business operations.
• Install, configure, and maintain workstations, laptops, mobile devices, peripherals, and related software applications.
• Diagnose and resolve hardware and software issues; elevate to senior IT staff or vendors when appropriate.
• Perform system updates, security patches, and hardware upgrades in alignment with IT standards and policies.
• Troubleshoot and resolve basic network issues, including connectivity, access, and configuration problems.
• Document support activities, resolutions, and procedures within the IT knowledge base to ensure consistency and process improvement.
• Collaborate with vendors and third-party providers to resolve issues and support system enhancements.
• Contribute to IT initiatives, including hardware refresh projects, software deployments, and process optimization.
• Provide professional, user-friendly communication and training to support end-user adoption of technology solutions.

Required Qualifications

• Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field preferred, but not required.
• 2+ years of experience in a help desk, technical support, or IT support role.
• Proficiency in PC hardware, Microsoft Windows operating systems, and productivity tools such as Microsoft 365.
• Working knowledge of networking concepts, including DNS, DHCP, VPN, firewalls, routers, and switches.
• Experience using IT service management (ITSM) and ticketing systems.
• Familiarity with remote support tools and techniques.
• Strong problem-solving skills, with the ability to analyze, prioritize, and resolve issues effectively.
• Excellent written and verbal communication skills, with the ability to interact professionally at all organizational levels.
• Customer-focused mindset with a demonstrated ability to build positive working relationships.

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft certifications.
• Experience supporting hybrid environments with both on-site and remote employees.
• Exposure to ITIL practices and ITSM frameworks.

Benefits Offered

• Medical, Dental, and Vision
• 401K with Company Match
• STD, LTD, Voluntary Life benefits
• Paid Time off

Affirmative Action/EEO statement

As an affirmative action, equal opportunity employer, Apollo Mechanical Contractors "Apollo" ensures that no applicant for employment or employee of Apollo is denied equal opportunity because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability (mental or physical), genetic information, veteran status, or any other characteristic any characteristic of his or her relatives, friends, or associates.

All employees are subject to a pre-employment drug screen.