IT Support Specialist II — End-User Computing

UT Southwestern Medical Center; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

PPO medical plan

100% coverage for preventive care

Paid Time Off (PTO)

Retirement Programs

Paid Parental Leave

Wellness programs

Tuition Reimbursement

Public Service Loan Forgiveness (PSLF)

Job summary

UT Southwestern Medical Center in Dallas is seeking a Technical Support Specialist II to deliver advanced end-user computing support in the Radiation Oncology Clinic. This 100% onsite role covers desktops, laptops, printers, mobile devices, peripherals, software, networking, and telecommunications, with strong troubleshooting and a customer-focused approach.

The position requires after-hours flexibility and experience with ServiceNow is preferred; a High School diploma or equivalent is required,

Qualifications

• Education: High School Diploma or equivalent.
• 4 Years Related Experience Required; coursework in related field may substitute.
• Preferred: Associate's or Bachelor's degree in related field.
• Licenses: Texas Driver's License with MVR check and drivers training as applicable.

Responsibilities

• Supports the full end user computing experience including computer hardware/software, printers, copiers, scanners, and mobile devices.
• Diagnose and repair routine and complex end user problems; escalate to senior staff as needed.
• Perform preventative maintenance of end user devices and peripherals.
• Lifecycle management of end user devices including deployment and decommissioning.
• After-hours staff may work the Service Desk role as needed.
• Advise customers on technology needs and provide vendor quotes.
• Liaise with Information Resources, partner organizations, or vendors to ensure IT operations run smoothly.
• Performs other duties as assigned.

Skills

Troubleshooting

Customer service

On-site support

Education

High School Diploma or equivalent

Associate's or Bachelor's degree in related field

Tools

ServiceNow

Job description

UT Southwestern Medical Center in Dallas is seeking a Technical Support Specialist II to deliver advanced end-user computing support in the Radiation Oncology Clinic. This 100% onsite role covers desktops, laptops, printers, mobile devices, peripherals, software, networking, and telecommunications, with strong troubleshooting and a customer-focused approach.

The position requires after-hours flexibility and experience with ServiceNow is preferred; a High School diploma or equivalent is required,