Remote IT End-User Support Specialist

NTT DATA North America; Stockton (CA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible spending or health savings

Life insurance

AD&D insurance

Short- and long-term disability

Paid time off

Employee assistance program

401k with company match

Other benefits

Job summary

NTT DATA Services is seeking an IT End User Services Technician (FSO 2) to support hospital operations by imaging and deploying desktop and laptop PCs, installing printers and peripherals, and performing standard break/fix tasks while keeping assets logged in the management system.

The role requires 3–5 years of Windows PC experience, strong knowledge of Windows OS, Microsoft Office and Google Suite, plus solid customer service skills. An associate degree or technical certificate is preferred.

Qualifications

• 3-5 years of Windows PC technical experience.
• 3-5 years of strong knowledge of Windows operating system environment, network printing systems and Microsoft Office & Google Suite modules.
• 3-5 years of solid customer service communications.

Responsibilities

• Imaging and deployment of desktop and laptop PC workstations.
• Install minor peripheral devices and printers.
• Perform standard break/fix of desktops, laptops, tablets, mobile carts, printers and peripherals.
• Ensure new devices are accurately logged and tracked in the asset management system.

Skills

Windows PC experience

Windows OS & Office/Google Suite

Customer service communications

Education

Associate degree or technical certificate

Job description

NTT DATA Services is seeking an IT End User Services Technician (FSO 2) to support hospital operations by imaging and deploying desktop and laptop PCs, installing printers and peripherals, and performing standard break/fix tasks while keeping assets logged in the management system.

The role requires 3–5 years of Windows PC experience, strong knowledge of Windows OS, Microsoft Office and Google Suite, plus solid customer service skills. An associate degree or technical certificate is preferred.