Senior Desktop Support Technician II - HIPAA IT & Network

Southwest Transplant Alliance; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Southwest Transplant Alliance in Dallas seeks a Desktop Support Technician II to install, maintain, and troubleshoot computer equipment, software, printers, and peripherals. You will handle escalated issues, manage user accounts and IT assets, and work with security teams to ensure HIPAA compliance.

The role covers network and telephony support, system monitoring, and documenting configurations; opportunities to mentor staff and contribute to automation via scripts.

Qualifications

• CompTIA A+ certification is required.
• MD-Administrator and Azure Fundamentals are preferred.
• HIPAA healthcare IT security knowledge is advantageous.

Responsibilities

• Provide advanced technical support for Windows and macOS systems.
• Troubleshoot hardware, software, and network issues across offices.
• Manage user accounts and IT assets; assist onboarding.
• Support network and telephony systems; document changes.
• Escalate complex issues and mentor junior staff.
• Adhere to HIPAA and data protection policies.

Skills

Troubleshooting

Customer service

Windows/macOS

Networking

Documentation

PowerShell

PBX telephony

Education

CompTIA A+ certification

Microsoft Modern Desktop Administrator

Azure Fundamentals

Tools

PBX configuration

Printers/AV equipment

Job description

Southwest Transplant Alliance in Dallas seeks a Desktop Support Technician II to install, maintain, and troubleshoot computer equipment, software, printers, and peripherals. You will handle escalated issues, manage user accounts and IT assets, and work with security teams to ensure HIPAA compliance.

The role covers network and telephony support, system monitoring, and documenting configurations; opportunities to mentor staff and contribute to automation via scripts.