IT Support Specialist II — Classroom & Campus Tech

Ivy Tech Community College; Warsaw (IN); Presencial; USD 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental plan

Vision plan

Paid time off

Tuition assistance

Descripción de la vacante

Ivy Tech Community College is seeking an IT Support Level 2 to assist staff, faculty, and students with daily IT operations at the Kosciusko County Site. The role emphasizes positive customer service, timely ticket resolution, and collaboration with IT Administration to improve operational efficiency.

Responsibilities include supporting desktop hardware, printers, projectors, and classroom equipment, while maintaining documentation and contributing to security practices.

Formación

• Must have excellent customer service and organizational skills.
• Strong written and oral communication abilities for phone, email, and in-person support.
• Proficient with current hardware and software technology used in IT support.
• Ability to maintain professional relationships and handle sensitive data securely.

Responsabilidades

• Provide technical and user support in a positive manner.
• Process Helpdesk tickets to resolve issues within SLA and escalate when needed.
• Support desktop/laptop devices, printers, document cameras, scanners, projectors, and related IT equipment.
• Assist staff, faculty, and students with classroom IT and instructional equipment.
• Develop troubleshooting guides under supervision of IT Lead.

Conocimientos

Customer service

Communication

Hardware & software

Discretion & confidentiality

Educación

High School diploma

Associate Degree in IT

Descripción del empleo

Ivy Tech Community College is seeking an IT Support Level 2 to assist staff, faculty, and students with daily IT operations at the Kosciusko County Site. The role emphasizes positive customer service, timely ticket resolution, and collaboration with IT Administration to improve operational efficiency.

Responsibilities include supporting desktop hardware, printers, projectors, and classroom equipment, while maintaining documentation and contributing to security practices.