Campus IT Support Technician II

Ivy Tech Community College of Indiana; Indianapolis (IN); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

Tuition assistance

Job summary

Ivy Tech Community College’s Kosciusko County Site is hiring an IT Support Level 2 to assist staff, faculty, and students with classroom and instructional IT equipment. You will work under the IT Support Team Lead, handling desktops, printers, projectors, and related devices, with possible limited network/server tasks.

The role emphasizes customer service, documentation, and collaboration across IT staff. Evening and weekend shifts, plus travel as needed, are part of the responsibilities.

Qualifications

• High School diploma required.
• Associate Degree in IT related field preferred.
• May substitute additional equivalent experience and relevant certifications for the degree.
• Must possess good customer service and organizational skills.
• Must possess good written and oral communication skills and be able to provide service over the phone, through email or in person.
• Must be proficient with current hardware and software technology.
• Must be able to maintain professional relationships with peers and superiors.
• Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support.
• Must be dependable.
• Ability to stay calm in stressful situations.
• Ability to handle multiple competing priorities.
• Ability to create and maintain documentation.
• Must show initiative in all activities.
• Must be willing to seek and undertake additional training and/or earn industry standard certifications as needed.
• Must be physically capable of climbing ladders and lifting up to 30 pounds repeatedly.
• Must be willing to work nights and weekends as needed.
• Must be willing to travel as necessary.
• Desired Experience in a higher education environment is desirable.
• Other Requirements: All offers of employment are contingent upon an acceptable criminal background check.

Responsibilities

• Provide technical and user support and guidance in a positive and cooperative manner.
• Process IT Helpdesk tickets to ensure timely resolutions within SLA and complete/document communication.
• Escalate questions to supervisor as needed.
• Provide end-user support for desktop/laptop devices, printers, document cameras, scanners, projectors, network, wireless, VoIP.
• Use phone or face-to-face communication when processing tickets to maintain customer service standards.
• Develop troubleshooting guides under supervision to help others.
• Assist System Administrator or Network Administrator as assigned by IT Support Team Lead.
• Participate in IT Support related projects as assigned.
• Follow equipment cleaning and maintenance schedules and preventative measures.
• Suggest improvements to operational efficiency and personal technical skills.
• Participate in statewide teams as needed.
• Share responsibility for physical and data security of lab equipment and software.
• Identify network security vulnerabilities and assist in remediation.
• Assist in moving equipment as assigned.

Job description

Ivy Tech Community College’s Kosciusko County Site is hiring an IT Support Level 2 to assist staff, faculty, and students with classroom and instructional IT equipment. You will work under the IT Support Team Lead, handling desktops, printers, projectors, and related devices, with possible limited network/server tasks.

The role emphasizes customer service, documentation, and collaboration across IT staff. Evening and weekend shifts, plus travel as needed, are part of the responsibilities.