Part-Time IT Support & Helpdesk - Higher Ed

Ivy Tech Community College; Indianapolis (IN); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Health & Wellness

Vision care plan

Employee Assistance Program

Financial & Retirement Benefits

Educational Benefits Fee remission

Job summary

Ivy Tech Community College is seeking a part-time IT Support position to assist the IT Support Team with daily tasks, classroom equipment, and user assistance. The role supports hardware, software, printers, and instructional devices while upholding diversity and inclusive service standards.

Under the IT Director, the role manages tickets within SLA, communicates clearly, and may require evenings or weekends. Indiana campus-based, 28 hours weekly, $15/hour.

Qualifications

• Must possess good customer service and organizational skills.
• Must possess good written and oral communication skills and be able to provide service over the phone, through email or in person
• Must be proficient with current hardware and software technology
• Must be able to maintain professional relationships with peers and superiors
• Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support
• Must be dependable
• Ability to stay calm in stressful situations
• Ability to handle multiple competing priorities
• Must be physically capable of climbing ladders and lifting up to 30 pounds repeatedly
• Must be willing to work nights and weekends as needed
• Must be willing to travel as necessary
• Desired Experience in a higher education environment is desirable

Responsibilities

• Provide technical and user support and guidance in a positive and cooperative manner, exhibiting friendly, professional appearance and demeanor at all times.
• Process IT Helpdesk tickets to ensure that they are resolved in a timely manner and within the Service Level Agreement (SLA) and that the communication documented within tickets is complete and respectful; Responsible for actively reaching out to supervisor for questions or case escalation.
• Process IT Helpdesk tickets to provide end-user support covering but not limited to issues covering desktop and laptop devices, printers, document cameras, scanners, projectors, network, wireless, VoIP.
• Utilize additional forms of communication such as phone or face to face as needed when processing IT Helpdesk tickets in order to maintain excellent customer service.
• Follow regular equipment cleaning and maintenance schedules, follow preventative measures as instructed to reduce downtime.
• Assist in moving equipment as assigned.

Skills

Customer service

Communication skills

Hardware & software proficiency

Professional relationships

Discretion & confidentiality

Stress management

Multitasking

Physical capability

Willing to work nights and weekends

Willing to travel

Higher education experience desirable

Education

High School diploma

Associate Degree preferred

Job description

Ivy Tech Community College is seeking a part-time IT Support position to assist the IT Support Team with daily tasks, classroom equipment, and user assistance. The role supports hardware, software, printers, and instructional devices while upholding diversity and inclusive service standards.

Under the IT Director, the role manages tickets within SLA, communicates clearly, and may require evenings or weekends. Indiana campus-based, 28 hours weekly, $15/hour.