IT Support Specialist II — Classroom & Helpdesk

Ivy Tech Community College; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health & Wellness

Educational Benefits

Paid time off

Retirement plan

Job summary

Ivy Tech Community College is seeking an IT Support specialist to assist staff, faculty, and students with classroom and campus IT equipment. The role covers hardware, printers, projectors, scanners, and network basics, with duties shared between Lawrenceburg and Madison campuses.

Under the IT Director, you will document procedures, resolve Helpdesk incidents within SLA, and collaborate with the IT System Administrator and IT Network Administrator.

Qualifications

• Must possess good customer service and organizational skills.
• Must possess good written and oral communication skills.
• Proficiency with current hardware and software technology.
• Ability to maintain professional relationships and handle sensitive data.
• Willingness to seek additional training and earn certifications.
• Able to lift up to 30 pounds and climb ladders.
• Willing to work nights and weekends; travel as needed.
• Experience in a higher education environment preferred.

Responsibilities

• Provide IT helpdesk support to staff, faculty, and students.
• Support desktop/laptop devices, printers, document cameras, scanners, projectors, network, wireless, VoIP.
• Process Helpdesk cases to SLA and escalate when needed.
• Develop troubleshooting guides and guidelines for resolving problems.
• Assist System/Network Administrators as assigned by IT Director.
• Participate in IT Support related projects.
• Share responsibility of physical and data security for lab equipment and software.
• Move equipment as assigned.
• Follow equipment cleaning and maintenance schedules.

Skills

Customer service

Organizational skills

Written and verbal communication

Hardware and software proficiency

Discretion and confidentiality

Multitasking

Documentation

Training and certifications

Travel willingness

Team collaboration

Education

High School diploma

Associate Degree in IT

Industry certifications

Job description

Ivy Tech Community College is seeking an IT Support specialist to assist staff, faculty, and students with classroom and campus IT equipment. The role covers hardware, printers, projectors, scanners, and network basics, with duties shared between Lawrenceburg and Madison campuses.

Under the IT Director, you will document procedures, resolve Helpdesk incidents within SLA, and collaborate with the IT System Administrator and IT Network Administrator.