Technical Support Specialist II (Help Desk)

Lamar Institute of Technology; Beaumont (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Lamar Institute of Technology seeks a Technical Support Specialist II to provide user support for campus software, hardware, and connectivity. You will work with the help desk team under supervision, training others as needed, and report to the Manager of Client Computing.

The role is non-exempt and requires up-to-date IT skills, good communication, and the ability to manage equipment and software deployments across campus.

Qualifications

• Associate degree with major coursework in a related area (experience can substitute).
• 1–2 years of IT or campus tech support experience preferred.
• Knowledge of computer operation, information systems, and networks.
• Ability to communicate respectfully with students, faculty and staff.
• Ability to supervise others and manage projects.

Responsibilities

• Provide customer service and user inquiries regarding software/hardware operation.
• Design, develop, and maintain various systems and applications.
• Install, maintain, and upgrade hardware or software.
• Maintain records of daily data transactions and installations.
• Maintain security controls over software and hardware (Active Directory).
• Set up equipment for employee use and ensure proper installations.
• Configure and maintain deployment system images and licenses.

Skills

Customer service

Technical support

Active Directory

Windows

Education

Associate degree in related area

IT degree (two/four-year)

Tools

Active Directory

Windows

Networking basics

Job description

Lamar Institute of Technology is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including and as it pertains to pregnancy and wages), national origin, disability, age, genetic information, protected veteran status, and/or retaliation.

LIT's Annual Security Report is provided in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC § 1092(f), 34 CFR 668.46). This report contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the Institute will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in non-campus buildings or property owned or controlled by the Institute or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. If you would like to receive a paper copy of the Annual Security Report, you can stop by Lamar Institute of Technology, Eagles' Nest building at 855 East Lavaca, Beaumont, TX, 77705, or you can request that a copy be mailed to you by calling 409-247-4838 or emailing [e-mail].

If you have questions, please email the Human Resources department at [e-mail] or call 409-981-6824.

Job Summary

The Technical Support Specialist II's responsibilities include, but are not limited to, performing moderately complex systems support work as a part of the technical help desk team. This position provides user support for the college's computer software and hardware operation and connectivity, including classroom and conference room multimedia equipment. This position may train others and works under general supervision, with moderate latitude for the use of initiative and independent judgement. This position reports directly to the Manager of Client Computing. This is a non-exempt position.

Duties/Responsibilities

• Provide customer service and answer user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications.
• Provide assistance in the design, development, and maintenance of various systems and applications.
• Install, maintain, move, and assists in testing and upgrading new and existing hardware or software.
• Maintain records of daily data communication transactions, problems, remedial actions taken, and installation activities.
• Maintains necessary security controls over software and hardware utilizing Active Directory and data center services.
• Sets up equipment for employee use and performs or ensure proper installation of cables, operating systems, or appropriate software.
• Setup and Maintain Windows Deployment System Images.
• Configure, Install, and Maintain Adobe Licensing.
• Develop and update personal computer and mainframe application programs.
• Performs related work as assigned.

Minimum/Preferred Qualifications

• Associate degree with major coursework in a related area (when relevant, experience level can replace education)
• One to two years of experience
• Knowledge of practices, principles, and techniques of computer operation, information systems, computer software and hardware, information security policies and procedures, local and wide area networks, and a general knowledge of database administration
• Ability to communicate respectfully and effectively with students, faculty and staff
• Ability to supervise others and plan, schedule, and manage projects for self and others

PREFERRED QUALIFICATIONS

• Graduation from a two or four year accredited institution with an information technology related degree.
• Two or more years of information technology support experience.
• Relevant information technology certifications (e.g., A+, MCSA).

Supplemental Information

PHYSICAL REQUIREMENTS

• Perform manual labor associated with repair and servicing of computing and business equipment which may include:
• Frequently lift, push, pull, and/or carry up to 25 pounds and occasionally lift, push, pull, and/or carry up to 50 pounds.
• Frequently required to stand, walk, sit, reach, and use hands to manipulate, handle, or feel.
• Occasionally required to climb, stoop, kneel, crouch, or crawl.

• Lamar Institute of Technology is an E-Verify Employer.
• This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. Click here for the Security Sensitive Release Form.