Campus IT Support Specialist II — Troubleshooting & Training

Faybiz; Fayetteville (NC); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

NC State Health Plan

NC State Retirement Plan

Paid Holidays

Educational Benefits

Longevity

Job summary

Fayetteville Technical Community College seeks an IT Support Specialist II to provide hands-on technical support and user assistance across campus. You will diagnose hardware and software issues, perform routine maintenance, and ensure timely updates with minimal supervision.

You will support faculty, staff, and student labs, document solutions, manage IT assets, and mentor junior staff. The role emphasizes strong communication, initiative, and collaboration with ITS to advance the college's

Qualifications

• Provide in-person or remote assistance first-line support for hardware and software issues, including desktops, laptops, printers, and other IT-related equipment.
• Perform routine maintenance on computer systems, including updates and security and other patches; monitor system performance to ensure user satisfaction.
• Deliver exceptional customer service by communicating effectively with users, providing timely updates on issue resolution, and ensuring a positive user experience.
• Assist end-users in the proper use of computer hardware, software, and peripheral equipment within the established standards and guidelines of the College.

Responsibilities

• Provide in-person or remote assistance first-line support for hardware and software issues, including desktops, laptops, printers, and other IT-related equipment.
• Perform routine maintenance on computer systems, including updates and security and other patches; monitor system performance to ensure user satisfaction.
• Deliver exceptional customer service by communicating effectively with users, providing timely updates on issue resolution, and ensuring a positive user experience.
• Assist end-users in the proper use of computer hardware, software, and peripheral equipment within the established standards and guidelines of the College.

Job description

Fayetteville Technical Community College seeks an IT Support Specialist II to provide hands-on technical support and user assistance across campus. You will diagnose hardware and software issues, perform routine maintenance, and ensure timely updates with minimal supervision.

You will support faculty, staff, and student labs, document solutions, manage IT assets, and mentor junior staff. The role emphasizes strong communication, initiative, and collaboration with ITS to advance the college's