IT Support Specialist II - Campus & Classroom Tech

ivytech; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health & Wellness

Multiple medical plan options with HSA

Dental plan

Vision plan

Employee Assistance Program

Wellness rewards

Flexible Spending Accounts

Retirement with employer contribution

Life insurance

Disability benefits

Educational benefits (tuition)

Job summary

Ivy Tech Community College is seeking an IT Support specialist to assist staff, faculty, and students at the Lawrenceburg and Madison campuses. You will handle helpdesk incidents, provide end-user support for hardware, software, printers, and network services, and collaborate with IT teams to keep systems running smoothly.

You will develop guides, support IT administrators, and participate in IT projects while maintaining positive customer service and professional communication with diverse

Qualifications

• Must possess good customer service and organizational skills.
• Must possess good written and oral communication skills and be able to provide service over the phone, through email or in person.
• Must be proficient with current hardware and software technology.
• Must be able to maintain professional relationships with peers and superiors.
• Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support.
• Must be dependable.
• Ability to stay calm in stressful situations.
• Ability to handle multiple competing priorities.
• Ability to create and maintain documentation.
• Must show initiative in all activities.
• Must be willing to seek and undertake additional training and/or earn industry standard certifications as needed.
• Must be physically capable of climbing ladders and lifting up to 30 pounds repeatedly.
• Must be willing to work nights and weekends as needed.
• Must be willing to travel as necessary.

Responsibilities

• Process IT Helpdesk cases/incidents to ensure timely resolution within SLA.
• Provide end-user support for desktop/laptop devices, printers, projectors, scanners, and network issues.
• Assist IT System Administrator or IT Network Administrator as needed.
• Participate in IT Support related projects as assigned.
• Develop troubleshooting guides to benefit others.
• Share responsibility for equipment cleaning and maintenance and security.

Skills

Customer service

Communication

Hardware

Software

Professional relationships

Discretion

Confidentiality

Dependable

Calm under pressure

Multitasking

Documentation

Initiative

Training / Certifications

Physical ability

Willing to travel

Education

High School diploma

Associate Degree in IT related field preferred

Job description

Ivy Tech Community College is seeking an IT Support specialist to assist staff, faculty, and students at the Lawrenceburg and Madison campuses. You will handle helpdesk incidents, provide end-user support for hardware, software, printers, and network services, and collaborate with IT teams to keep systems running smoothly.

You will develop guides, support IT administrators, and participate in IT projects while maintaining positive customer service and professional communication with diverse