IT Support Technician

Nanosoft Consulting Talent Page; Baton Rouge (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology consulting firm located in Baton Rouge, LA, is seeking a qualified individual for an enterprise-level service desk support role. This position will serve as the first contact for resolving incidents via a 24x7 service line. Responsibilities include troubleshooting, providing basic phone and remote desktop support, and escalating issues as needed. Candidates should possess strong customer service skills, effective communication abilities, and experience in helpdesk and networking repairs.

Qualifications

• Good customer service skills and ability to communicate effectively.
• Writing and editing skills to aid in ticket escalation.
• Experience on a helpdesk and in computer and networking repairs.

Responsibilities

• Responsible for enterprise-level service desk support.
• First contact for answering any calls to the 24x7 Service.
• Troubleshooting to resolve issues and escalation to on-call resources.

Skills

Customer service skills

Effective communication

Writing and editing skills

Helpdesk experience

Computer and networking repairs

Job description

Location:BatonRouge,LA

Duration-December5,2022-endJune30,2024

Responsibilities

Responsibleforenterpriselevelservicedesksupportandwillbethefirstcontactforansweringanycallstothe24x7Servicetoresolveanincident.Thisstaffwillworkintheticketingsystem,performbasicphoneandremotedesktopsupport,troubleshootingtoresolveissues,andescalationtoOn-callresourcesasneeded.Weekendandnightshiftmayberequiredasneeded.

DesiredSkills

• Goodcustomerserviceskills,abilitytocommunicateeffectivelytohelpcustomersfixtheirIssues.
• Writingandeditingskillstoaidinticketescalation.
• Experienceonahelpdeskandincomputerandnetworkingrepairs