Level 1 IT Support Technician | User & Device Helpdesk

ISC Constructors, LLC; Baton Rouge (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

ISC Constructors, LLC is seeking a Level 1 IT Support Technician in Baton Rouge to deliver frontline IT assistance for associates, devices, and core technology systems. You will troubleshoot hardware/software issues, configure user devices, and document resolutions while escalating complex problems.

The ideal candidate is service-oriented, organized, and committed to timely, professional support across IT operations and security practices. On-site role with growth opportunities.

Qualifications

• Strong foundation in IT hardware, software, printers and peripherals.
• Familiarity with Microsoft 365 apps and Windows operating systems.
• Basic networking and connectivity concepts.
• Proven troubleshooting and problem-solving skills.
• Customer-service mindset with professional communication.
• Ability to manage multiple requests in a fast-paced environment.
• Attention to detail and accurate documentation.
• Ability to resolve routine issues and escalate when needed.
• Dependable, team-oriented with professionalism and integrity.

Responsibilities

• Provide first-level technical support for computers, software, printers, mobile devices, and other company technology.
• Troubleshoot workstation, Microsoft 365, email, login, printing, and connectivity issues.
• Install, configure, maintain, and support computers, software, peripherals, and other user devices.
• Assist with new-user setup, device deployments, upgrades, replacements, and equipment moves.
• Perform basic LAN, WAN, and network connectivity troubleshooting.
• Use diagnostic tools and established procedures to resolve technical issues.
• Document support requests, troubleshooting steps, and resolutions in the IT ticketing system.
• Escalate advanced issues to the appropriate IT team and follow through to resolution.
• Assist with endpoint protection, software updates, patching, and routine maintenance.
• Support IT security procedures related to user access and device handling.
• Maintain IT hardware inventory and asset records.
• Contribute to IT documentation, knowledge bases, and technology rollouts.
• Provide professional, customer-focused support to Associates.

Skills

Computer hardware

Software

Printers

Mobile devices

Peripherals

Microsoft 365

Windows OS

Networking basics

Troubleshooting

Customer service

Communication

Time management

Documentation

Escalation

Teamwork

Education

Associate degree or technical education in Information Technology or related field

Tools

IT ticketing systems

Endpoint security deployment

Job description

ISC Constructors, LLC is seeking a Level 1 IT Support Technician in Baton Rouge to deliver frontline IT assistance for associates, devices, and core technology systems. You will troubleshoot hardware/software issues, configure user devices, and document resolutions while escalating complex problems.

The ideal candidate is service-oriented, organized, and committed to timely, professional support across IT operations and security practices. On-site role with growth opportunities.