IT Support Specialist I — Helpdesk & User Setup

Ledgent Technology; BLOOMINGTON (MN); On-site; USD 39,000 - 45,000; Full time

Job summary

Ledgent Technology is seeking an IT Support Specialist I to provide front-line IT support for end users in Bloomington, MN. The role involves handling inbound requests, ticketing, and assisting users both remotely and on-site with login, VPN, MFA, and device setup.

The ideal candidate will have a high school diploma, an IT-related associate degree or equivalent experience, and basic experience with Windows, laptops/desktops, and mobile devices. This position offers hourly pay and W2 eligibility.

Qualifications

• High school diploma or equivalent is required.
• Associate degree in IT or related field is preferred or equivalent work experience.
• Experience with basic IT support and ticketing systems is expected.

Responsibilities

• Answer inbound support calls and log issues as tickets.
• Monitor and manage helpdesk tickets via forms or email.
• Categorize, prioritize, and resolve tickets promptly.
• Set up new user laptops and ship equipment as needed.
• Provide remote assistance and VPN/MFA setup basics.
• Assist users with login issues and application usage.
• Escalate issues when necessary and document activity thoroughly.

Skills

Laptop/Desktop configuration

Windows OS knowledge

Mobile device troubleshooting

Education

High school diploma

Associate degree or equivalent experience

Job description

Ledgent Technology is seeking an IT Support Specialist I to provide front-line IT support for end users in Bloomington, MN. The role involves handling inbound requests, ticketing, and assisting users both remotely and on-site with login, VPN, MFA, and device setup.

The ideal candidate will have a high school diploma, an IT-related associate degree or equivalent experience, and basic experience with Windows, laptops/desktops, and mobile devices. This position offers hourly pay and W2 eligibility.