Support Specialist I

Ledgent Technology; BLOOMINGTON (MN); On-site; USD 39,000 - 45,000; Full time

Job summary

Ledgent Technology is seeking an IT Support Specialist I to provide front-line IT support for end users in Bloomington, MN. The role involves handling inbound requests, ticketing, and assisting users both remotely and on-site with login, VPN, MFA, and device setup.

The ideal candidate will have a high school diploma, an IT-related associate degree or equivalent experience, and basic experience with Windows, laptops/desktops, and mobile devices. This position offers hourly pay and W2 eligibility.

Qualifications

• High school diploma or equivalent is required.
• Associate degree in IT or related field is preferred or equivalent work experience.
• Experience with basic IT support and ticketing systems is expected.

Responsibilities

• Answer inbound support calls and log issues as tickets.
• Monitor and manage helpdesk tickets via forms or email.
• Categorize, prioritize, and resolve tickets promptly.
• Set up new user laptops and ship equipment as needed.
• Provide remote assistance and VPN/MFA setup basics.
• Assist users with login issues and application usage.
• Escalate issues when necessary and document activity thoroughly.

Skills

Laptop/Desktop configuration

Windows OS knowledge

Mobile device troubleshooting

Education

High school diploma

Associate degree or equivalent experience

Job description

Salary: USD30 - USD33 per hour

IT Support Specialist

• Work Authorization: W2 only — no C2C or third‑party submissions
• Pay Rate: $28-33/hr per hour

Job Summary

The Support Specialist I provides front‑line IT support to end users, serving as the first point of contact for technical issues. This role involves handling inbound support requests, managing tickets through a helpdesk system, and assisting users both remotely and in person.

• Answer inbound support calls, log issues as tickets, and **escalate when necessary
• Monitor and manage helpdesk tickets submitted via forms or email
• Categorize, prioritize, and resolve tickets in a timely and accurate manner
• Ensure all assigned tickets are completed thoroughly and documented properly
• Set up new user laptops, ship equipment as needed, and provide remote assistance with first‑time login and setup
• Configure new user mobile devices and assist remotely with remaining setup tasks
• Assist users with computer and application login issues
• Assist users with VPN connectivity issues
• Provide basic assistance with application usage and elevate to training teams as appropriate
• Support password resets and multi‑factor authentication (MFA) setup
• Perform other duties as assigned

Qualifications

Education & Certifications

• High school diploma or equivalent (required)
• Associate’s degree in Information Technology, Computer Science, Information Systems, Electrical Engineering, or a related field or equivalent work experience (preferred)

Experience, Knowledge & Skills

• Basic experience building, configuring, and troubleshooting laptops and desktops
• Working knowledge of Microsoft Windows operating systems
• Basic troubleshooting experience with Android and iOS devices