IT Support Specialist I - Helpdesk & Classroom Tech

University of Saint Mary; Leavenworth (KS); On-site; USD 42,000 - 62,000; Full time

Job summary

The University of Saint Mary is seeking an IT Specialist I (Technical Support) to provide comprehensive technology support across campus, including computers, phones, mobile devices and AV equipment. You will configure laptops, manage inventory, and offer orientation training.

Responsibilities include handling end‑user requests via KACE, troubleshooting issues, and collaborating with team members to deliver timely solutions.

Qualifications

• Associate degree in IT or 1-2 years related experience.
• Familiar with Windows 10, M365, Microsoft Office products, and MS Teams.
• A+ certification and familiarity with Macs desired.
• Effective interpersonal and communication skills.
• Affinity with the university’s mission and customer focus.
• Ability to work independently or in a team, professionally and confidentially.

Responsibilities

• Provide customer service for end users’ technology needs by phone, in person or remote.
• Document all calls and work orders in the KACE service desk.
• Respond to KACE tickets and assist in troubleshooting problems.
• Assign tickets in KACE to appropriate team members.
• Image, configure and deploy PC/MAC/laptop hardware and software as necessary.
• Move and install computer systems as required.
• Support audio/visual equipment, conference rooms and classroom technology.
• Maintain knowledge of all office applications and Windows and Mac OS.
• Assist in software license installation and management.
• Perform lifecycle management and disposal of computers.
• Collaborate with team members and provide customer-focused support.
• Provide occasional after-hours support.
• Explain technical problems in layman’s terms.
• Maintain accurate client network documentation.

Skills

Windows 10

MS Teams

M365

Microsoft Office

Customer service

Communication skills

Macs familiarity

Education

Associate’s degree in IT

Tools

KACE

MacOS

Macs

Job description

The University of Saint Mary is seeking an IT Specialist I (Technical Support) to provide comprehensive technology support across campus, including computers, phones, mobile devices and AV equipment. You will configure laptops, manage inventory, and offer orientation training.

Responsibilities include handling end‑user requests via KACE, troubleshooting issues, and collaborating with team members to deliver timely solutions.