IT Support Technician – Classroom & Network Specialist

Continuing Education at the University of St. Michael's College in the University of Toronto; Indiana (PA); On-site; USD 74,000 - 83,000; Full time

Job summary

University of St. Michael’s College has a full-time IT Support Technician opening. Reporting to the IT Director, you will provide technical support across networks, desktops, peripherals, and classroom technologies, including VoIP, video conferencing, and remote access.

You will maintain documentation and support staff, faculty, and students with timely issue resolution. The role requires 4+ years in IT, CCNA/CCNP or similar cert, and experience with Intune, Azure AD, and Microsoft 365.

Qualifications

• Diploma or degree in Information Technology, Computer Science, Networking, or a related discipline.
• CCNA, CCNP, Aruba/HPE Networking, or another industry-recognized networking certification.
• Experience with Building Automation Systems is an asset.
• Minimum four (4) years of progressively responsible experience in a technically oriented IT support role.
• Experience supporting Windows, macOS, Microsoft 365, devices and peripherals.
• Experience administering Intune and Azure Active Directory.
• PowerShell scripting for admin and automation.
• Experience with AV and hybrid meeting platforms.
• LAN/WAN experience including TCP/IP, DNS, DHCP, VLANs, IP addressing, subnetting.
• Strong communication and service orientation.

Responsibilities

• Administer enterprise endpoint management including Microsoft Intune, imaging, deployment, and lifecycle.
• Install, configure, and support desktop/laptop systems, VoIP phones, and related hardware.
• Support Windows, Windows Server, macOS, and Microsoft 365 services.
• Implement upgrades, patches, and configuration changes; perform root cause analysis.
• Troubleshoot authentication, VPN, email, and connectivity issues with secure data handling.
• Provide operational support for LAN/WAN, networking, DNS/DHCP, VLANs, and wireless.
• Configure and troubleshoot AV, collaboration tech, Teams, and Zoom.
• Respond to service requests via ticketing system; maintain documentation.
• Support building automation, surveillance, and video intercom systems.
• Participate in IT projects and stay current with Microsoft technologies and cybersecurity.

Skills

Communication skills

Customer service

Problem-solving

Team collaboration

Education

Diploma or degree in IT/CS/Networking

CCNA/CCNP/Aruba/HPE Networking cert

Building automation knowledge (asset)

Tools

Microsoft Intune

Azure Active Directory

PowerShell

Microsoft 365 tools

Video conferencing tech

Job description

University of St. Michael’s College has a full-time IT Support Technician opening. Reporting to the IT Director, you will provide technical support across networks, desktops, peripherals, and classroom technologies, including VoIP, video conferencing, and remote access.

You will maintain documentation and support staff, faculty, and students with timely issue resolution. The role requires 4+ years in IT, CCNA/CCNP or similar cert, and experience with Intune, Azure AD, and Microsoft 365.