Campus IT Support Analyst (Windows/Mac, A/V & VPN)

University of Missouri-Saint Louis; St. Louis (MO); On-site; USD 21,000 - 29,000; Full time

Job summary

University of Missouri-St. Louis seeks a System Support Analyst in the Information Technology Services department to answer technical inquiries, install and configure desktops, and assist faculty, staff, and students with campus connectivity and devices.

The role includes imaging workstations, providing A/V support, and maintaining printing services across labs and classrooms. The position requires an associate degree or equivalent experience, strong customer service, and familiarity with

Qualifications

• An Associate's degree in the defined field or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary.
• Experience with broad range of LAN and device knowledge skills and expansive knowledge of device / workstation hardware/software/operating systems.
• Windows 11 and Apple Experience.
• Very strong customer service skills.
• Experience imaging and setting up systems preferred.

Responsibilities

• Answer telephone inquiries concerning technology including questions regarding SSO ids, passwords, MFA, Secure Auth, networking, Canvas, email, general purpose software and hardware.
• Install and configure desktop computer systems running Windows, Macintosh OS and peripherals
• Help faculty, staff, and students get connected to the campus network via VPN (virtual private network), wireless devices and wired devices
• Relocate desktop computers, projectors and peripherals in labs, classrooms, and faculty/staff offices as required
• Provide computing and A/V hardware support, including preventative maintenance for the academic classrooms across campus and student computer labs
• Interact with coworkers and supervisor to determine customer support procedures that benefit the campus community
• Provide installation of faculty and staff computers
• Provide virus remediation
• Provide and maintain laptops for checkout
• Provide desktop reimaging services
• Have the ability to support Managed Printing and software associated with printing
• Provide Triton Cards for faculty, staff, students and vendors

Skills

Customer service

Technical support

Communication

Education

Associate's degree or equivalent

Tools

Windows 11

Apple devices

Job description

University of Missouri-St. Louis seeks a System Support Analyst in the Information Technology Services department to answer technical inquiries, install and configure desktops, and assist faculty, staff, and students with campus connectivity and devices.

The role includes imaging workstations, providing A/V support, and maintaining printing services across labs and classrooms. The position requires an associate degree or equivalent experience, strong customer service, and familiarity with