End User Support Manager — Campus Tech & Libraries
Saint Louis University
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Benefits offered by this job
Job summary
Saint Louis University is seeking an End User Support Manager reporting to the Director of Information Technology Services. This hands-on technical leader will deliver technology-enabled services that support teaching, learning, research, and operations, while guiding the Academic Technology Commons, Library Technology Services, Media Services, and associated learning spaces.
The role also involves managing staff and student workers, developing service delivery processes, and partnering with
Qualifications
- Experience managing technology services in higher education or libraries.
Responsibilities
- Manage day-to-day operations of Academic Technology Commons (ATC), Library Technology Services, Media Services and related tech support.
- Lead and develop full-time staff and student workers emphasizing service excellence.
- Recruit, train, schedule, and evaluate student workers across library tech, media services, and printing.
- Develop and mature service delivery processes, metrics, and procedures across supported services.
- Coordinate technology support for events and academic activities requiring media services.
Skills
Education
Tools
Job description
Saint Louis University is seeking an End User Support Manager reporting to the Director of Information Technology Services. This hands-on technical leader will deliver technology-enabled services that support teaching, learning, research, and operations, while guiding the Academic Technology Commons, Library Technology Services, Media Services, and associated learning spaces.
The role also involves managing staff and student workers, developing service delivery processes, and partnering with
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