Campus IT & AV Support Specialist

Collegis Education; St. Louis (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Collegis Education is seeking an IT Support Specialist to deliver hands-on technology support to students, faculty, and staff at Missouri Baptist University. You will maintain a mixed PC/Mac environment, support AV for meetings and events, and assist with network and server-related tasks as needed.

The role emphasizes customer service, documented troubleshooting steps, after-hours availability, and adherence to security policies while working with ITSS teams to improve SOPs and knowledgebase

Qualifications

• Minimum 2 years’ experience supporting Windows and Mac operating systems in a corporate or campus environment.
• Experience administering user and group objects in Active Directory.
• Experience administering Office 365/Exchange mailboxes.

Responsibilities

• Provide hands-on technology support to students, faculty, and staff and maintain reliable IT services on campus.
• Support end-user devices, troubleshoot systems, and assist with AV for meetings and events.
• Maintain documentation of troubleshooting steps and ensure issues are resolved and within security policies.
• Collaborate with ITSS staff and leadership to develop SOPs and knowledgebase content.
• Participate in after-hours support and be available for outages or urgent needs.

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Self-starter

Ability to work after-hours

Education

Two‑year degree or higher preferred, or equivalent work experience

Tools

Active Directory

Office 365/Exchange

SCCM/WinPE

PowerShell

Cisco Call Manager

AV equipment setup

Job description

Collegis Education is seeking an IT Support Specialist to deliver hands-on technology support to students, faculty, and staff at Missouri Baptist University. You will maintain a mixed PC/Mac environment, support AV for meetings and events, and assist with network and server-related tasks as needed.

The role emphasizes customer service, documented troubleshooting steps, after-hours availability, and adherence to security policies while working with ITSS teams to improve SOPs and knowledgebase