IT Support Specialist I - Help Desk & End-User Support

Valley Wide Cooperative; Nampa (ID); On-site; USD 42,000 - 54,000; Full time

Job summary

Valley Wide Cooperative is seeking an IS Support Specialist I to serve as the first point of contact for user guidance and support. You will assist with problems, inquiries, and resolution while maintaining confidentiality for customers and employees.

The role involves installing end-user devices, troubleshooting PC/printer/network issues, and providing timely, courteous support. Travel between locations is required as part of duties, with documentation and problem resolution emphasized.

Qualifications

• High School diploma or GED required; Associate degree in a technical field preferred.
• 1–3 years of related IT experience preferred.
• Strong communication skills; ability to communicate professionally with managers, staff, customers, vendors, and the public.
• Ability to make decisions and execute them according to policy; prioritize tasks by importance.
• Exhibit a professional and positive image.

Responsibilities

• Install end-user devices and troubleshoot PC, printer, and network issues.
• Analyze and complete work requests; provide technical assistance on projects.
• Provide timely, courteous support and complete documentation on assignments.
• Install hardware/software to meet business requirements; interact with vendors as needed.
• Manage system problems and changes per internal processes.
• Travel between locations to perform duties and provide staff support.

Skills

Communication skills

Decision making

Task prioritization

Professional image

Education

High School diploma or GED

Associate degree in a technical field (preferred)

Job description

Valley Wide Cooperative is seeking an IS Support Specialist I to serve as the first point of contact for user guidance and support. You will assist with problems, inquiries, and resolution while maintaining confidentiality for customers and employees.

The role involves installing end-user devices, troubleshooting PC/printer/network issues, and providing timely, courteous support. Travel between locations is required as part of duties, with documentation and problem resolution emphasized.