Retail IT Support Specialist I

My Wireless; Guaynabo (PR); On-site; USD 16,531 - 22,041; Full time

Job summary

My Wireless is seeking an IT Support Specialist I to provide first-level technical support at retail locations. This entry-level role involves troubleshooting, ticket intake, and issue resolution while gaining exposure to IT projects under supervision.

Responsibilities include assisting with hardware setup, basic connectivity checks, and responding to access requests. The ideal candidate will possess a high school diploma and some IT training. This role provides a chance to grow technical skills in a supportive environment.

Qualifications

• High school diploma or equivalent required.
• IT coursework, certification, or training preferred.
• 0–1 years of IT support or helpdesk experience preferred.

Responsibilities

• Serve as the first point of contact for IT support tickets.
• Perform Level 1 troubleshooting using documented procedures.
• Accurately document issues, troubleshooting steps, and resolutions.
• Assist with Level 2 troubleshooting under supervision.
• Participate in IT projects such as system rollouts and upgrades.

Skills

Basic troubleshooting

Ticket management

Documentation skills

Customer service

Education

High school diploma or equivalent

IT coursework or certification

Tools

Ticketing system

Job description

My Wireless is seeking an IT Support Specialist I to provide first-level technical support at retail locations. This entry-level role involves troubleshooting, ticket intake, and issue resolution while gaining exposure to IT projects under supervision.

Responsibilities include assisting with hardware setup, basic connectivity checks, and responding to access requests. The ideal candidate will possess a high school diploma and some IT training. This role provides a chance to grow technical skills in a supportive environment.