IT Support Specialist I

Leggettlogistics; Maryland; On-site; USD 55,000 - 75,000; Full time

Job summary

Leggettlogistics is looking for an IT Support Specialist in Maryland to partner with Corporate and Business Unit IT teams to provide reliable support for IT hardware and software. The role involves significant travel and support for area facilities.

Responsibilities encompass serving as a local point of contact, monitoring technical requests, and providing training to end users. Ideal candidates will have a relevant bachelor's degree and 2-5+ years in IT support.

Qualifications

• 2-5+ years in an IT professional support role.
• Working knowledge of office and manufacturing software.
• Ability to diagnose technical issues independently.

Responsibilities

• Serve as a local point of contact for end users.
• Monitor requests through the IT Service Desk.
• Provide training for end users and document procedures.

Skills

Technical Assistance

Customer Service

Problem Solving

Communication Skills

Education

Bachelor’s degree relevant to the position

Tools

ServiceNow

Active Directory

Job description

Job Overview

An IT Support Specialist will partner with Corporate and Business Unit IT teams. Provide reliable break-fix support on IT hardware and software.

Travel between area facilities to support locations within the region with 15% travel expected.

Responsibilities

• Serve as a local point of contact for end users seeking technical assistance
• Monitor and respond quickly and effectively to requests received through the IT Service Desk and adhere to SLA rules
• Provide step‑by‑step training for end users and document internal procedures
• Direct significant, unresolved, or recurring issues to the next level of support personnel
• Provide accurate information and technical assistance support on IT products, services, software, and hardware
• Log all service interactions and their resolutions
• Pass on any feedback or suggestions by end users to the appropriate internal team
• Stay current with system information, changes, and updates
• Assist the IT team in other duties as deemed necessary
• Complete preventative maintenance on various IT related hardware and systems

Qualifications

• Bachelor’s degree relevant to the position or equivalent experience
• 2-5+ years in an IT professional support role, with experience in decision making, researching, analyzing, and interpreting system infrastructure and application problems
• Working knowledge of current office and manufacturing software, networking, servers, Active Directory and other Microsoft products with a good understanding of computer systems, mobile devices, and other tech related products
• Ability to diagnose and resolve technical issues without direct supervision
• Experience with ServiceNow a plus
• Proficiency in English
• Customer‑oriented and ability to stay calm under pressure
• Strong communication and organizational skills
• Must have the ability to adapt quickly
• Keen attention to detail, memory of patterns, and interest in problem solving
• Ability to lift up to 45 lbs.

Equal Employment Opportunity/Veterans/Disability Employer