Onsite IT Support Specialist I - End-User Help & Training

HEARTLAND-BUSINESS-SYSTEMS-LLC; Sedalia (MO); On-site; USD 35,000 - 48,000; Full time

Job summary

HEARTLAND-BUSINESS-SYSTEMS-LLC is seeking an IT Support Specialist I to provide day-to-day hands-on support for end-user devices, software, and peripherals. The role interfaces with internal customers, provisioning solutions and troubleshooting issues on-site at client locations.

The position emphasizes 1-to-1 end-user support and training, with duties including ticketing, inventory upkeep, and hardware preparation for disposal.

Qualifications

• High School Diploma or equivalent required.
• Associates Degree or equivalent work experience in IT related field preferred.
• CompTIA A+ certification preferred.
• MD-102 Endpoint Administrator certification preferred.

Responsibilities

• Provide First tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment.
• Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining inventory records.
• Track, route, and redirect problems to correct resources.
• Identify PC hardware warranty repair and resolve as required.
• Provide timely and relevant updates to end users.
• Prepare hardware devices for disposal.
• Assist with data cabling installation.

Skills

Customer oriented

Communication

Analytical skills

Problem solving

Adaptability

Initiative

Motivation

Autonomy

Relationship building

Education

High School Diploma or equivalent

Associates Degree or equivalent

Tools

CompTIA A+

MD-102 Endpoint Administrator

Job description

HEARTLAND-BUSINESS-SYSTEMS-LLC is seeking an IT Support Specialist I to provide day-to-day hands-on support for end-user devices, software, and peripherals. The role interfaces with internal customers, provisioning solutions and troubleshooting issues on-site at client locations.

The position emphasizes 1-to-1 end-user support and training, with duties including ticketing, inventory upkeep, and hardware preparation for disposal.