IT Support Specialist I

HEARTLAND-BUSINESS-SYSTEMS-LLC; Sedalia (MO); On-site; USD 35,000 - 48,000; Full time

Job summary

HEARTLAND-BUSINESS-SYSTEMS-LLC is seeking an IT Support Specialist I to provide day-to-day hands-on support for end-user devices, software, and peripherals. The role interfaces with internal customers, provisioning solutions and troubleshooting issues on-site at client locations.

The position emphasizes 1-to-1 end-user support and training, with duties including ticketing, inventory upkeep, and hardware preparation for disposal.

Qualifications

• High School Diploma or equivalent required.
• Associates Degree or equivalent work experience in IT related field preferred.
• CompTIA A+ certification preferred.
• MD-102 Endpoint Administrator certification preferred.

Responsibilities

• Provide First tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment.
• Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining inventory records.
• Track, route, and redirect problems to correct resources.
• Identify PC hardware warranty repair and resolve as required.
• Provide timely and relevant updates to end users.
• Prepare hardware devices for disposal.
• Assist with data cabling installation.

Skills

Customer oriented

Communication

Analytical skills

Problem solving

Adaptability

Initiative

Motivation

Autonomy

Relationship building

Education

High School Diploma or equivalent

Associates Degree or equivalent

Tools

CompTIA A+

MD-102 Endpoint Administrator

Job description

Position Summary

The IT Support Specialist I provides day-to-day hands‑on support to the organization’s end user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools that the end-users are provided. This position interfaces directly with internal customers and business units, provisioning solutions and troubleshooting user issues to resolution. This role provides 1-to-1 end user support and training. Typically, this role works onsite at an HBS client full time.

Roles and Responsibilities / Essential Functions

• Provide First tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment.
• Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining inventory records.
• Track, route, and redirect problems to correct resources.
• Identify PC hardware warranty repair and resolve as required.
• Provide timely and relevant updates to end users.
• Prepare hardware devices for disposal.
• Assist with data cabling installation.

Competencies

• Customer Oriented: A desire to serve both external and internal clients by focusing effort on meeting the client’s needs, understanding their concerns, and seeking to build trust.
• Communication: The ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills.
• Analytical Skills: The ability of the individual to gather raw data and to process that data into a meaningful form.
• Problem Solving: The ability of the individual to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems.
• Adaptability: The extent to which an individual can fit into a changing working environment.
• Initiative: the ability of the individual to act and take steps to solve or settle an issue.
• Motivation: The ability of the individual to inspire and encourage others to reach a goal.
• Autonomy: The ability of the individual to complete assigned tasks with little oversight.
• Relationship Building: the ability of the individual to establish and maintain a good rapport and cooperative relationship with customers and co-workers.

Required Experience

• None

Preferred Experience

• 1+ years related experience

Required Skills, Education and/or Certifications

• High School Diploma or equivalent

Preferred Skills, Education and/or Certifications

• Associates Degree or equivalent work experience in IT Related Field
• CompTIA A+
• MD-102 Endpoint Administrator

Equal Opportunity Employer - Including Disabled and Veterans