IT Support Specialist I

Burlington Stores, Inc.; Beverly (NJ); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Associate discount

Medical coverage

Dental coverage

Vision coverage

Life and disability insurance

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. is seeking an IT Support Specialist I to provide technical support across corporate, supply chain, field, and distribution environments.

The role combines independent work with teamwork under supervision, requiring strong attention to detail and clear in‑person or remote communication. A Day In The Life covers addressing tasks promptly, delivering excellent customer service, maintaining an incident diary, assisting with large deployments, and reporting to supervisors,

Qualifications

• Associates degree or equivalent work experience.
• A+ Certification or equivalent to PC support.
• 1–3 years of related experience.
• Strong knowledge of Windows 11, macOS, iOS, and Android.
• Excellent customer service and communication skills.
• Familiarity with TCP/IP, DNS, DHCP networking concepts.
• Experience with Azure, Intune, and mobile device management a plus.
• Experience with ServiceNow and Zebra thermal printers a plus.
• Effective problem-solving skills and attention to detail.

Responsibilities

• Address tasks promptly and efficiently.
• Provide excellent customer service with timely responses and follow-up.
• Maintain a detailed incident diary of steps taken to resolve issues.
• Collaborate on projects including large software/hardware deployments and migrations.
• Report regularly to supervisors and managers.

Skills

Windows 11

macOS

iOS

Android

Networking concepts

Customer service

Communication skills

Education

Associates degree or equivalent

A+ Certification

Tools

Azure

Intune

ServiceNow

Zebra printers

Job description

Position Overview

IT Support Specialist I provides technical support for the corporate, supply chain, field, and distribution center environments. This position involves carrying out various tasks related to technical support. The job requires both individual and teamwork, and the associate will work under the guidance of the manager and director. Attention to detail and working with supervision are crucial to the success of the position. The provision of support will predominantly be through in-person communication, although it may necessitate remote support methods such as telephonic assistance. The post requires familiarity with a diverse range of concepts, practices, and procedures in the field, and the attainment of goals is subject to the guidance of management and peers.

A Day In The Life

• Effectively and efficiently address tasks promptly.
• Provide excellent customer service by ensuring timely responses, clear communication, and consistent follow-up.
• Required to maintain a detailed incident diary documenting steps taken to resolve issues and fulfill requests.
• Collaborate with the team on various projects, including large-scale software or hardware deployments and migrations.
• Consistently report on different aspects of the job to both the supervisor and manager.
• Local travel to various locations will be required.

Disclaimer: The above position description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. As such, the incumbent may perform other duties and responsibilities as required.

Qualifications

• Associates degree or equivalent work experience required.
• A+ Certification or equivalent certification relevant to PC support.
• 1 to 3 years of relevant work experience in the field or a related area.
• Strong knowledge of Windows 11, macOS, iOS, Android, and standard software applications.
• Excellent customer service and communication skills, with the ability to explain technical concepts to non‑technical users.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools.
• Experience with cloud platforms such as Azure, Intune and mobile device management is a plus.
• Experience with ServiceNow and Zebra thermal printers is a plus.
• Effective problem‑solving skills and attention to detail.

Benefits and Compensation

You will enjoy competitive wages of $15.60‑$22.00 per hour, flexible hours, an associate discount, medical, dental, vision coverage, life and disability insurance. Full‑time associates are eligible for paid time off, paid holidays, a 401(k) plan, and training opportunities.

Location

New Jersey – Edgewater Park, 4287 Route 130 S, 08010

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.