IT Support Specialist I

Burlington Stores; New Jersey; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Competitive wages

Job summary

Burlington Stores is seeking an entry-level IT Support Specialist to join the Technical Services team in New Jersey. The role focuses on in-person support with some remote assistance, working under the guidance of the manager and director to ensure timely resolutions.

Responsibilities include documenting issues, delivering excellent customer service, and collaborating on large deployments. Candidates should have 1–3 years of experience, an Associate's degree, and an A+ or equivalent

Qualifications

• 1–3 years of relevant work experience in IT support or a related area.
• Strong knowledge of Windows 10/11, macOS, iOS and Android, and standard software applications.
• Excellent customer service and communication skills with the ability to explain technical concepts to non-technical users.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools.
• Experience with cloud platforms (Azure, Intune) and mobile device management is a plus.

Responsibilities

• Provide in-person and remote technical support as needed.
• Maintain a detailed incident diary documenting steps taken to resolve issues.
• Collaborate with the team on large-scale software or hardware deployments and migrations.
• Report progress and issues to the supervisor and manager.
• Local travel to various locations will be required.

Skills

Windows 10/11

macOS

iOS/Android

Networking TCP/IP

Azure/Intune

Education

Associates degree

Tools

Intune

Job description

Position OverviewThe provision of support will predominantly be through in-person communication, although it may necessitate recourse to remote support methods such as telephonic assistance. The post requires familiarity with a diverse range of concepts, practices, and procedures in the field, and the attainment of goals is subject to the guidance of management and peers.A Day in the LifeThis position involves carrying out various tasks related to technical support. The job requires both individual and teamwork, and the associate will work under the guidance of the manager and director. Attention to detail and working with supervision are crucial to the success of the position.As an entry-level specialist, the candidate will be responsible for completing essential functions to help the Technical Services team succeed, including, but not limited to:Effectively and efficiently address tasks promptly.Provide excellent customer service by ensuring timely responses, clear communication, and consistent follow-up.Required to maintain a detailed incident diary documenting steps taken to resolve issues and fulfill requests.Collaborate with the team on various projects, including large-scale software or hardware deployments and migrations.Consistently report on different aspects of the job to both the supervisor and manager.Local travel to various locations will be required.You'll Come WithEducation:Associates Degree or equivalent work experience requiredLicenses/Certification/Registration:A+ Certification, or equivalent certification relevant to PC supportExperience:Possesses 1 to 3 years of relevant work experience in the field or a related areaSkills and Abilities:Strong knowledge of Windows 10/11, macOS, IOS, Android, as well as standard software applicationsExcellent customer service and communication skills with the ability to explain technical concepts to non-technical usersFamiliarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting toolsExperience with cloud platforms (e.g., Azure, Intune) and mobile device management is a plusEffective problem-solving skills and attention to detailCome join our team. You’re going to like it here!You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan.We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversityIndividual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.Compensation Range: $15.60 - $22.00