IT Support Specialist I

Ollie's Bargain Outlet, Inc.; Princeton (IL); On-site; USD 55,000 - 70,000; Full time

Job summary

Ollie’s Bargain Outlet, Inc. in Princeton, IL is seeking an IT Support Specialist to be the main contact for end-user repairs and assistance across Corporate and Distribution Center environments.

You will handle hardware setup, software installation, troubleshooting, and provide technical training. The role requires 3+ years of on-site desktop/thin-client support in a large domain, familiarity with Windows security, AD, Office 365, and remote tools; occasional evenings/weekends and travel may be

Qualifications

• 3+ years’ experience in Information Technology performing on-site desktop/thin client support and maintenance.
• Experience supporting workstations in a large domain environment.
• Experience with security, disk encryption, and anti-virus products on Microsoft Windows PCs and laptops.
• Knowledge of Active Directory.
• Experience with managing profiles and certificates on Microsoft Windows PCs and laptops.
• Experience supporting Microsoft Windows PCs, laptops, and thin clients using remote tools (RDP, VMWare, Teams).
• Application Support for MS Office 365 on Microsoft Windows PCs, laptops, and MACs.
• Basic scripting with VBS and PowerShell.
• Ability to work a flexible schedule to include occasional evenings and weekends as needed for projects.
• Ability to travel occasionally.
• Ability to exercise sound judgment.
• Ability to work independently.
• Ability to preserve confidentiality of information.
• Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
• Outstanding interpersonal and listening skills; ability to articulate complex technical topics for non-technical audiences.

Responsibilities

• Provide prompt in-person problem resolution for hardware/software platforms within our Support Center and Distribution Center buildings.
• Provide professional customer service to all building executives, managers, and associates.
• Complete setup and onboarding of new associates with laptop, desktop, thin client, phone setup, and training.
• Complete replacement/upgrade of hardware/software for all designated building associates.
• Complete troubleshooting and any maintenance in MDF/IDF closets for all hardware.
• Complete necessary Ethernet cabling repair, maintenance, and replacement if needed.
• Create and update custom images for deployment.
• Provide documentation for all software installations, upgrades, and use.
• Provide timely assistance to support requests.
• Ability to prioritize requests according to importance and length of time in queue.
• Assist in planning and implementing projects to meet deadlines.
• Conduct training sessions on proper operation and use of systems.
• Perform periodic maintenance of systems at the Support Center and Distribution Center buildings.
• Complete any additional responsibilities and/or duties as assigned.

Skills

On-site desktop support

Troubleshooting

Customer service

Documentation

Communication

Time management

Education

High school diploma or equivalent

Tools

VMware

RDP

Teams

Office 365

PowerShell

VBScript

Job description

Position Overview

An IT Support Specialist serves as the main point of contact for all Corporate and/or Distribution Center end user repairs and requests for assistance. Responsibilities include hardware setup/repair requests, software installation, assisting with problem solving, and advanced technical training and troubleshooting.

Primary Responsibilities

• Provide prompt in-person problem resolution for a variety of hardware/software platforms within our Support Center and Distribution Center buildings.
• Provide professional customer service to all building executives, managers, and associates.
• Complete setup and onboarding of new associates with laptop, desktop, thin client, phone setup, and training.
• Complete replacement/upgrade of hardware/software for all designated building associates.
• Complete troubleshooting and any maintenance in MDF/IDF closets for all hardware.
• Complete necessary Ethernet cabling repair, maintenance, and replacement if needed.
• Create and update custom images for deployment.
• Provide documentation for all software installations, upgrades, and use.
• Provide timely assistance to support requests.
• Ability to prioritize requests according to importance and length of time in queue.
• Assist in planning and implementing projects to meet deadlines.
• Conduct training sessions on proper operation and use of systems.
• Perform periodic maintenance of systems at the Support Center and Distribution Center buildings.
• Complete any additional responsibilities and/or duties as assigned.

Qualifications

• High school diploma or equivalent required.
• 3+ years’ experience in Information Technology performing on-site desktop/thin client support and maintenance.
• Experience supporting workstations in a large domain environment
• Experience with security, disk encryption, and anti-virus products on Microsoft Windows PCs and laptops.
• Knowledge of Active Directory
• Experience with managing profiles and certificates on Microsoft Windows PCs and laptops
• Experience supporting Microsoft Windows PCs, laptops, and thin clients using remote tools (RDP, VMWare, Teams)
• Application Support for MS Office 365 on Microsoft Windows PCs, laptops, and MACs.
• Basic scripting with VBS and PowerShell.
• Ability to work a flexible schedule to include occasional evenings and weekends as needed for projects.
• Ability to travel occasionally.
• Ability to exercise sound judgment.
• Ability to work independently.
• Ability to preserve confidentiality of information.
• Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
• Accuracy and attention to detail.
• Outstanding interpersonal and listening skills; ability to articulate complex technical topics for non-technical audiences.

Physical Requirements

• Ability to lift and carry up to 70 pounds.
• Ability to push and pull over 100 pounds.
• Ability to work in high places.
• Ability to operate warehouse equipment.
• Ability to remain in a normal seated position regularly.
• Ability to see, hear, and speak regularly.
• Ability to grip, reach, and pinch with arms and hands frequently.
• Ability to bend and twist occasionally.

Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran’s status, disability, or any other legally protected status.

This pay represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. Pay ranges may be different in other locations. Actual associate pay will be based on work location, position, experience, skill level, qualifications, and other relevant factors. Associate will not be compensated below the minimum wage for the specific location where the individual has applied in accordance with city, county, and state requirements.