IT Support Specialist — Hybrid, 2+ yrs, M365 & Cloud

Escalent

Livonia (MI)

On-site

USD 50,000 - 60,000

Full time

44 hours ago

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Benefits offered by this job

Medical, Dental, and Vision Insurance

401k with Company Match

Flexible PTO

Paid Parental Leave

11 Paid Company Holidays

Hybrid/Virtual Work

Job summary

Escalent in Livonia, Michigan is seeking an IT Support Specialist to provide day-to-day user support for on-site and remote employees, ensuring system maintenance and standards compliance. The role involves handling incidents, configuring hardware and software, and supporting Microsoft 365 and enterprise applications.

The position is primarily on-site at our Livonia headquarters with occasional remote work potential.

Qualifications

Must have an Associate degree or certification, or equivalent technical experience.
2+ years of experience in a Help Desk, IT Support, Desktop Support, or similar technical support role.
Must have solid time management and organization skills while working independently.
Must respond diplomatically and productively to internal/external clients with technological or other problems.
Must display attention to detail, accuracy, and follow-through skills.
Must be able to manage multiple competing priorities.
Must have above-average communication skills, both verbal and written, appropriate for communicating technical solutions to an audience with varying levels of computer knowledge.
Must be proficient in MS Office, Microsoft 365, and other Windows applications.
Basic understanding of TCP/IP networking concepts.
Basic understanding of server, storage, and cloud technologies.
Ability to troubleshoot software, hardware, and networking issues.
Must be physically able to lift and carry boxes of laptops and related equipment (up to approximately 50 lbs).

Responsibilities

Provide Level 1/2 technical support for internal employees and limited external clients, resolving incidents and service requests in a timely manner.
Respond to user issues related to hardware, software, Microsoft 365 applications, mobile devices, and enterprise systems.
Log, track, and document incidents, requests, resolutions, and technical procedures through the ticketing system.
Install, configure, maintain, and upgrade hardware, software, and end-user systems.
Support and troubleshoot Microsoft 365, Active Directory, Azure, DNS, DHCP, and related technologies.
Support both on‑premises and cloud‑based technologies while assisting with system monitoring and issue escalation.
Maintain IT security standards by supporting patch management, encryption, backup processes, and device hardening.
Assist with conference room technology, video conferencing equipment, and office technology needs.
Maintain hardware, software, licensing, and asset inventories.
Create and maintain technical documentation and knowledge-sharing resources.
Support remote users globally and conduct IT onboarding sessions for new hires.
Image, configure, deploy, and ship employee hardware as needed.
Participate in an on-call rotation and follow established IT, compliance, and security procedures.