Hybrid IT Client Services Specialist II - Escalated Support

Saveway USA Corporation; Detroit (MI); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with employer eligibility after

Paid Time Off (PTO)

Job summary

Nemsys LLC in Detroit, MI is hiring an IT Client Services Support Specialist II to provide second‑level technical support for internal staff and external clients. The role involves troubleshooting, configuring IT infrastructure, and mentoring junior staff.

This on‑site position requires strong communication and problem‑solving skills in enterprise environments. The ideal candidate has 2+ years in technical support, proficiency with Windows and macOS, and hands‑on experience with Microsoft 365,

Qualifications

• ,

Responsibilities

• Respond to and manage escalated support tickets and inbound technical calls.
• Diagnose and resolve complex technical issues related to hardware, software, operating systems, and network connectivity.
• Deploy, configure, and maintain IT equipment including workstations, servers, printers, and mobile devices.
• Administer and support Microsoft 365 environments, Active Directory, Group Policy, and Azure/Entra ID.
• Support and maintain virtualized server infrastructure and hybrid‑cloud resources.
• Deliver end‑user training on IT systems, applications, and security best practices.
• Accurately document all support activities, configurations, and resolutions within the ticketing system.
• Collaborate with senior engineers and cross‑functional teams to resolve complex or high‑priority issues.
• Proactively stay current with emerging technologies, industry trends, and company IT policies and procedures.

Skills

Windows

macOS

Microsoft 365

Active Directory

Group Policy

Azure Entra ID

Azure Virtual Machines

Networking (LAN/WAN)

VMware

Hyper-V

CompTIA Certifications

Customer Support

Education

High school diploma or equivalent

Associate degree in IT or related field preferred

Tools

Hyper-V

VMware

Azure

Job description

Nemsys LLC in Detroit, MI is hiring an IT Client Services Support Specialist II to provide second‑level technical support for internal staff and external clients. The role involves troubleshooting, configuring IT infrastructure, and mentoring junior staff.

This on‑site position requires strong communication and problem‑solving skills in enterprise environments. The ideal candidate has 2+ years in technical support, proficiency with Windows and macOS, and hands‑on experience with Microsoft 365,