Hybrid IT Support Specialist II — Windows, 365, Azure

NEMSYS LLC

Detroit (MI)

Hybrid

USD 60,174,000 - 74,501,000

Full time

7 days ago

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Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with employer eligibility after

Paid Time Off (PTO)

Compensation: $21-$26/hour

Job summary

Nemsys LLC seeks an IT Client Services Support Specialist II in Detroit, MI. This full‑time, on‑site role provides second‑level technical support for internal staff and external clients, handling escalated tickets and advanced troubleshooting across hardware, software, and networks.

You will configure IT infrastructure, support Microsoft 365, AD, and Azure Entra ID, and collaborate with senior engineers in a hybrid‑remote setup with local Detroit travel and occasional trips to Toledo for

Qualifications

High school diploma or equivalent required; Associate degree in IT or related field preferred.
CompTIA A+, Network+, Server+, or equivalent industry certifications required
2+ years of experience in a technical support or systems administration role
Advanced proficiency with Windows and macOS operating systems
Experience with Microsoft 365, Active Directory, Group Policy, Microsoft Entra ID, and Azure
Working knowledge of server administration and enterprise networking environments (LAN/WAN, DNS, DHCP, VPN)
Experience with virtualization platforms and hybrid-cloud environments (e.g., Hyper‑V, VMware, Azure Virtual Machines)
Familiarity with standard business productivity and collaboration software
Strong analytical and problem‑solving skills; ability to diagnose and resolve complex technical issues
Excellent verbal and written communication; convey technical concepts to non‑technical users
Ability to work independently and in a team
Ability to lift up to 40 lbs.
Professional appearance and demeanor required
Valid driver’s license and reliable transportation; travel to client locations may be required

Responsibilities

Respond to escalated support tickets and inbound technical calls promptly.
Diagnose and resolve issues related to hardware, software, and networks.
Deploy, configure, and maintain IT equipment including workstations and servers.
Manage and support Microsoft 365, AD, Group Policy, and Azure/Entra ID.
Support virtualized server infrastructure and hybrid‑cloud resources.
Provide end‑user training on IT systems and security best practices.
Document all activities, configurations, and resolutions in the ticketing system.
Collaborate with senior engineers and cross‑functional teams on complex issues.
Stay current with emerging technologies and company IT policies.