IT Support Specialist - Hybrid (1-Year Contract)

State of Maryland; Northern (KY); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Flexible work schedule

Telework / Hybrid options

Health benefits

Retirement plan

Paid parental leave

Free parking

Job summary

The Department of Social and Economic Mobility (DoSEM) is hiring an IT Technical Support Specialist in Crownsville, MD. This role provides essential technical assistance for workforce development, grant administration, case management, and community programs, ensuring system functionality and accurate data across platforms.

Key responsibilities include supporting the B2G platform, maintaining user access controls, and documenting issues and resolutions to improve operations and compliance.

Qualifications

• Five years of experience designing, developing, testing, implementing and maintaining applications systems and programs.
• Experience with operating systems, databases, and software security practices is preferred.
• Equivalent substitutions include high school plus college coursework or military service in IT fields.

Responsibilities

• Provide first- and second-level technical support for staff and stakeholders.
• Support daily operation, maintenance, and troubleshooting of the B2G platform and related applications.
• Monitor system performance and document technical issues for escalation.
• Perform data analysis, ad hoc reporting, and data validation to ensure integrity.

Skills

Five years experience

Education

Bachelor's degree in IT/CS

Tools

B2G platform

Job description

The Department of Social and Economic Mobility (DoSEM) is hiring an IT Technical Support Specialist in Crownsville, MD. This role provides essential technical assistance for workforce development, grant administration, case management, and community programs, ensuring system functionality and accurate data across platforms.

Key responsibilities include supporting the B2G platform, maintaining user access controls, and documenting issues and resolutions to improve operations and compliance.