IT STAFF SPECIALIST

State of Maryland; Maryland; On-site; USD 65,000 - 88,000; Full time

Benefits offered by this job

Dental coverage

AD&D insurance

Life insurance

Health benefits subsidy

Paid leave accrual

Job summary

State of Maryland is seeking an IT Technical Support Specialist to provide technical assistance and operational support for the Department of Social and Economic Mobility's technology systems and users. This role focuses on supporting workforce development programs, grant administration, and case management to ensure data integrity and system compliance.

The position supports the B2G platform, handles issue resolution, and maintains accurate system data.

Qualifications

• Five years of experience designing, developing, testing, implementing and maintaining applications systems and programs using generally accepted programming languages or maintaining and modifying operating systems.
• Experience providing first- and second-level technical support to staff and stakeholders.
• Ability to perform data analysis and generate ad hoc reports.
• Familiarity with security policies, user accounts, and access controls.

Responsibilities

• Provide first- and second-level technical support for department staff, program users, and stakeholders.
• Support the daily operation, maintenance, and troubleshooting of the B2G platform and related applications.
• Monitor system performance and escalate technical issues as needed.
• Compile ad hoc reports and assist with data analysis.
• Perform database maintenance and data cleansing to ensure data integrity.
• Conduct quality assurance reviews of data and processes and recommend corrective actions.
• Maintain user accounts, permissions, and access controls in accordance with security policies.
• Document issues, resolutions, and procedures within ticketing and knowledge management systems.

Skills

Technical Support

Data Analysis

Database Maintenance

Security/Access Control

Documentation

Education

Bachelor's degree in IT or related field

Tools

Ticketing System

Knowledge Management System

Job description

Introduction

This is a one year contractual position, and serves at the pleasure of the Appointing Authority.

Agency Mission

To advance social and economic mobility for all Marylanders by removing barriers, investing in inclusive opportunities, and aligning state resources to support historically underserved communities and businesses.

GRADE

STD0019

LOCATION OF POSITION

100 Community Place Crownsville, MD 21032

Main Purpose of Job

The IT Technical Support Specialist provides technical assistance and operational support for the Department of Social and Economic Mobility's technology systems, applications, and users. This position plays a critical role in supporting workforce development, grant administration, case management, and community service programs by ensuring system functionality, data integrity, and compliance with program requirements. The specialist supports the B2G platform and related technologies, assists users with technical issues, and helps maintain accurate and reliable system data.

POSITION DUTIES

• Provide first- and second-level technical support for department staff, program users, and stakeholders.
• Support the daily operation, maintenance, and troubleshooting of the B2G platform and related applications.
• Monitor system performance and identify, document, and elevate technical issues as needed.
• Compile ad hoc reports and assist with data analysis to support program operations and management decisions.
• Perform database maintenance, including data entry validation, data cleansing, and record updates to ensure accuracy and integrity.
• Conduct quality assurance reviews of application data and system processes to identify discrepancies and recommend corrective actions.
• Maintain user accounts, permissions, and access controls in accordance with security policies.
• Document technical issues, resolutions, and support procedures within the department's ticketing and knowledge management systems.

Minimum Qualifications

Experience: Five years of experience designing, developing, testing, implementing and maintaining applications systems and programs using generally accepted computer programming languages or maintaining and modifying operating systems for computers.

Notes

• Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Information Technology, Management Information Systems, Computer Science, or other information technology-related field to include course work in systems analysis and applications programming using generally accepted computer programming languages for four years of the required experience.
• Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and one year of experience designing, developing, testing, implementing and maintaining applications systems and programs using generally accepted computer programming languages or maintaining and modifying operating systems for four years of the required experience.
• Candidates may substitute experience operating computer systems; or scheduling, controlling input and output or maintaining a tape library to process data on computer systems; or evaluating, implementing and maintaining microcomputer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages on a year-for-year basis for a high school education.
• Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Computer Information Technology, Management Information Systems, or other information technology related field to include course work in systems analysis and application programming using generally accepted computer programming languages or in operating systems and data communications technology and one year experience designing, developing, testing, implementing and maintaining applications systems and programs using generally accepted computer programming languages or maintaining or modifying operating systems for computer for the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

Benefits

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.