IT Support Specialist

Nextech; Franklin (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Nextech in Franklin, TN is seeking an IT Support Specialist to join its collaborative technology team. This early-career role focuses on hands-on desktop, device, and software support in a fast-paced environment, with opportunities to grow technical skills over time.

You will assist with onboarding, troubleshoot issues, and help maintain Windows-based systems, Microsoft 365, and network services while delivering excellent customer service and clear communication across the organization.

Qualifications

• Associate’s or Bachelor’s degree in IT or related field, or equivalent professional experience.
• 1–2 years IT support, help desk, desktop support, or similar role.
• Strong troubleshooting and problem-solving abilities.
• Experience supporting Windows-based environments.
• Working knowledge of Microsoft 365, Active Directory, Exchange, SharePoint, and cloud-based technologies.
• Understanding of networking fundamentals, system administration, and endpoint support.
• Ability to communicate technical concepts clearly to non-technical users.
• Strong organizational skills and attention to detail.
• Excellent interpersonal and customer service skills.
• Self-motivated with a desire to learn and grow within the IT field.

Responsibilities

• Provide day-to-day technical support for employees across the organization.
• Configure, deploy, and support desktops, laptops, mobile devices, and related hardware.
• Assist with workstation setup, software installation, and end-user onboarding.
• Troubleshoot hardware, software, network, and connectivity issues.
• Support server and network infrastructure through installation, monitoring, maintenance, and troubleshooting activities.
• Manage and resolve help desk requests in a timely manner while maintaining a high level of customer service.
• Monitor system performance and identify opportunities for improvement.
• Assist with software updates, hardware upgrades, and technology refresh initiatives.
• Create and maintain technical documentation, procedures, and support materials.
• Train end users on software, systems, and technology best practices.
• Stay current on emerging technologies, security practices, and IT support trends.

Skills

Troubleshooting

Windows support

Microsoft 365

Active Directory

Exchange

SharePoint

Networking basics

System administration

Endpoint support

Customer service

Communication

Documentation

Learning mindset

Education

Associate’s or Bachelor’s degree in IT or related field

Tools

PowerShell

SQL

Job description

Overview

A growing consumer products company in the Franklin, TN area is seeking an IT Support Specialist to join its collaborative and expanding technology team. This is an excellent opportunity for an early-career IT professional who enjoys hands‑on support, thrives in a fast‑paced environment, and is eager to grow their technical skills over time.

This role offers exposure to a broad range of technologies and business operations. The ideal candidate is someone who enjoys solving problems, building relationships across the organization, and continuously learning new technologies. Success in this position requires a strong customer-service mindset, adaptability, and a willingness to take ownership of challenges as they arise.

Responsibilities

• Provide day-to-day technical support for employees across the organization.

• Configure, deploy, and support desktops, laptops, mobile devices, and related hardware.

• Assist with workstation setup, software installation, and end‑user onboarding.

• Troubleshoot hardware, software, network, and connectivity issues.

• Support server and network infrastructure through installation, monitoring, maintenance, and troubleshooting activities.

• Manage and resolve help desk requests in a timely manner while maintaining a high level of customer service.

• Monitor system performance and identify opportunities for improvement.

• Assist with software updates, hardware upgrades, and technology refresh initiatives.

• Create and maintain technical documentation, procedures, and support materials.

• Train end users on software, systems, and technology best practices.

• Stay current on emerging technologies, security practices, and IT support trends.

Required Skills

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.

• 1–2 years of experience in IT support, help desk, desktop support, or a similar technical role.

• Strong troubleshooting and problem-solving abilities.

• Experience supporting Windows‑based environments.

• Working knowledge of Microsoft 365, Active Directory, Exchange, SharePoint, and cloud‑based technologies.

• Understanding of networking fundamentals, system administration, and endpoint support.

• Ability to communicate technical concepts clearly to non‑technical users.

• Strong organizational skills and attention to detail.

• Excellent interpersonal and customer service skills.

• Self‑motivated with a desire to learn and grow within the IT field.

Preferred Qualifications

• Experience with Windows Server environments.

• Exposure to virtualization technologies and virtual desktop environments.

• Basic scripting knowledge, including PowerShell or SQL.

• Experience supporting ERP, EDI, backup, or disaster recovery systems.

• Familiarity with database administration and system security best practices.

• Experience documenting processes and tracking system performance metrics.