Information Technology Support Specialist

Lerner Solutions; Nashville (TN); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Lerner Solutions is seeking an IT Support Specialist to embed within a fast-growing national brand, serving as the primary on-site IT presence for employees at all levels, including executives.

The role emphasizes people skills and technical capability, with hybrid work showing in Nashville, TN and a focus on smooth first-day experiences for new hires.

Qualifications

• 1–3 years of technical support experience across iOS, macOS, ChromeOS and Windows.
• At least 1 year in a customer-facing role (retail, hospitality, client services).
• Degree not required; relevant experience counts.

Responsibilities

• Answer, resolve, and elevate affected support tickets across hardware and software.
• Resolve conference room A/V setup and connectivity issues.
• Assist in provisioning new hires and hardware preparation for first-day readiness.
• Support IT asset procurement, configuration, and deployment (laptops, desktops, mobile devices, accessories).
• Support office infrastructure projects including moves, desk setups, and floor transitions.
• Develop and maintain knowledge base articles to standardize support processes.

Skills

Technical support

Troubleshooting

Customer-facing

Communication

Job description

About This Opportunity

Lerner Solutions is a leading IT Managed Service Provider delivering exceptional technology support and services to a portfolio of high-profile clients. We are looking for an IT Support Specialist to embed directly within one of our fastest-growing, nationally recognized retail and corporate brands.

This is a high-visibility, people-first role where your ability to connect with people matters just as much as your technical skills. You will be the primary on-the-ground IT presence supporting employees at all levels - including executives - and how you show up in those interactions is just as important as what you fix.

What You'll Do

Answer, resolve, and elevate incoming support tickets across a range of hardware and software issues, including iOS, macOS, ChromeOS, and Windows devices. Resolve conference room A/V setup and connectivity issues. Manage new hire account provisioning and hardware preparation, ensuring a smooth first-day experience. Assist in procuring, configuring, and deploying IT assets including laptops, desktops, mobile devices, and accessories. Support office infrastructure projects including equipment moves, desk setups, and floor transitions as needed. Develop and maintain knowledge base articles to standardize support processes and enable faster resolution.

What You Bring

1 to 3 years of technical support or help desk experience with solid hands-on troubleshooting across iOS, macOS, ChromeOS, and Windows devices. At least 1 year of experience in a customer-facing role - retail, hospitality, client services, or similar. A college degree is not required; relevant experience is what matters. Strong communication skills with the ability to work professionally with executives and employees at all levels. Organized, dependable, and comfortable owning the support experience independently on-site. Deep networking knowledge is not required for this role.

Schedule and Location

Hybrid role based in Nashville, TN. Core in-office days are Tuesday, Wednesday, and Thursday. Mondays and Fridays are remote, with occasional on-site availability as needed.